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GOCare's Groundbreaking 2024

GOCare, a prominent SaaS provider for customer experience solutions tailored for broadband service providers (BSPs), has made headlines by showcasing remarkable achievements in 2024. The company not only set new standards within the telecom sector but also reaffirmed its pioneering role in enhancing customer engagement. According to CEO Mike Roddy, the past year paved the way for unparalleled success, highlighting the significance of prioritizing customer experience.

Record-Breaking Achievements
2024 stands out as a landmark year for GOCare, as they accomplished several key milestones:

• - 10 Million SMS Notifications: The company celebrated sending its 10 millionth SMS outage notification, showcasing its commitment to helping BSPs manage communication during network disruptions effectively. This proactive notification system has played a crucial role in deflecting millions of calls to customer service centers.
• - Subscriber Engagement: Attaining a remarkable milestone, the company successfully opted in the 1 millionth phone number across its client base, underscoring the trust and engagement from subscribers.
• - Revenue Growth: GOCare recorded an impressive 72% year-over-year revenue growth. Furthermore, the company witnessed an astonishing 82% increase in its annual run rate revenue compared to 2023.
• - Net Retention Rate: Their partnerships and continuous innovation have resulted in a net revenue retention rate of 147%. This rate captures GOCare’s ongoing commitment to partner satisfaction, translating into business success.
• - Industry Recognition: The company earned the 2024 Calix Partner Innovation award and was also recognized as a finalist for the Fierce Networks 2024 Innovation Award concerning customer engagement, further solidifying its reputation in the industry.
• - Expansion of Services: GOCare significantly increased the capacity of its omnichannel services by 77%, enhancing its ability to meet subscriber needs across various platforms. This expansion allows BSPs to engage with subscribers seamlessly, improving customer experience.
• - New Partnerships: The company strengthened its tech ecosystem by forming new integrations with five BSS/OSS platforms, three broadband network vendors, two CRMs, and two UCaaS providers, further enhancing operational efficiency for its clients.
• - Consecutive Growth: GOCare has successfully maintained seven consecutive quarters of revenue growth, reflecting increasing demand for its innovative solutions in the market.
• - New Clients: During 2024, GOCare welcomed 11 new broadband service providers into its fold, expanding its influence and service capabilities.
• - Team Expansion: The addition of key personnel with extensive industry experience has bolstered GOCare’s go-to-market strategies. New leadership roles filled by Brian Lakeman, Kevin Mitchell, and Lake Stockdreher promise to enhance the company's drive in delivering unmatched service.
• - Industry Leadership: GOCare has achieved the status of a Premier Member within the Fiber Broadband Association, aligning itself with key industry leaders.

A Focus on Customer Experience
In the rapidly evolving telecommunications landscape, GOCare remains resolute in its mission to empower broadband service providers to excel in customer experience. As companies face heightened competition, GOCare’s focus remains on innovation, ensuring that providers can deliver enhanced experiences consistently. Their dedication to operational sustainability positions them as invaluable partners for BSPs looking to thrive in the digital age.

About GOCare
GOCare is a digital experience platform dedicated to broadband service providers, focused on improving customer satisfaction and operational efficiency. Their cutting-edge solutions integrate seamlessly with existing technologies, enabling operators to proactively engage customers and streamline interactions. Founded by veterans of the telecom industry, GOCare exemplifies a commitment to transforming customer experience, supporting over 30 operators and managing more than 30 million digital interactions monthly. For more information, visit www.gocarecx.com and connect with them on LinkedIn.