Enterprise Leaders Unite in London to Tackle AI Challenges and Trust Issues in Communication

Bandwidth's Enterprise Roundtable: A Collaborative Approach to AI Challenges

In July 2025, Bandwidth Inc., a pivotal player in global enterprise cloud communications, convened key European business leaders in London. The event aimed to address significant industry hurdles, such as trust issues, compliance, and the ever-growing risks of fraud in the AI era. This roundtable was not just any gathering; it was a collaborative effort to tackle pressing issues that are reshaping the communication landscape.

The gathering was part of Bandwidth's ongoing initiative of customer insight sessions, fostering dialogue and strategic synergy among leaders across various sectors. The forum facilitated discussions on how organizations could better prepare for and prevent fraud, as well as navigate the nuanced regulatory landscapes that accompany advances in technology.

Led by John Bell, Bandwidth's Chief Product Officer, the session spotlighted the company’s innovative Trust Services strategy. Bell introduced new methodologies aimed at combatting communications fraud, stressing the importance of collective action within the industry. As he explained, “This roundtable reflects how we listen to our customers and co-create with them. Their input is driving real innovation across Bandwidth's portfolio.”

The event served as a vibrant platform for the participants, including David Ward, the Founder and CEO of YakChat, a prominent global business text messaging provider. Ward expressed gratitude towards Bandwidth for facilitating such an engaging session where companies could directly share ideas and challenges. According to him, the open dialogue and collaborative spirit during the roundtable made it extraordinary.

Participants voiced serious concerns regarding the rise in fraud schemes targeting their businesses. Many leaders lamented the existence of fragmented regulatory frameworks and inefficient remediation processes that undermine the value of the public communications ecosystem. Bandwidth, in response, unveiled its expanded Trust Solutions framework—a comprehensive approach to securing communications. This framework encompasses rigorous onboarding processes, thorough use-case evaluations, effective traffic management, and anomaly detection techniques, combined with prompt remediation protocols when fraud is identified.

Additionally, the attendees expressed a keen interest in Bandwidth's proactive role in shaping public policies to refine regulations. Such regulations should bolster consumer-driven technology, while also presenting a robust front against communications fraud. The feedback gathered during the roundtable is poised to refine Bandwidth's Trust Services API strategy and to enhance public policy objectives effectively.

Bandwidth Inc., listed on NASDAQ under the ticker symbol BAND, is renowned for its cutting-edge cloud communications solutions. With an expansive reach across 65 countries and a representation of over 90 percent of global GDP, Bandwidth enables enterprises to elevate their communication strategies through voice calling, text messaging, and emergency services. The company has established itself as a leader in unified communications and is trusted by numerous industry giants, including Amazon Web Services (AWS), Google, and Microsoft.

As the dialogue around AI and communications continues to evolve, Bandwidth remains dedicated to ensuring secure and effective communication solutions that not only enhance user experience but also safeguard against emerging threats. This commitment positions the company not only at the forefront of innovation but also as a trusted partner in navigating the complexities of AI in the communications realm.

To explore how Bandwidth's AI-ready, software-powered solutions can transform enterprise communications, you can visit Bandwidth.com.