White Label Communications Expands Its Reach by Acquiring Grupo NGN

White Label Communications Expands Its Capabilities

In a significant strategic move, White Label Communications (WLC) has announced the acquisition of Grupo NGN, a leader in AI-driven contact center communications solutions. This acquisition marks a crucial step in WLC’s ambition to enhance its portfolio with cutting-edge CCaaS (Contact Center as a Service) capabilities. The acquisition comes at a time when the CCaaS market is on an upward trajectory, with forecasts estimating it will reach $24.45 billion by 2032, reflecting a compound annual growth rate (CAGR) of 19%.

WLC, well-recognized as a top provider of white-label UCaaS, CPaaS, and CCaaS solutions, aims to leverage Grupo NGN's innovative cloud platform to deliver exceptional private-label voice services to its partners. Thomas Joseph, Founder and CEO of WLC, emphasizes the importance of this acquisition, stating, "Grupo NGN's cutting-edge platform and visionary team will be instrumental in shaping the next generation of contact center experiences. This move positions us to lead with even greater impact as customer expectations rise and the need for seamless engagement grows."

The integration of Grupo NGN's NACloudComm product not only enriches WLC's CCaaS offerings but redefines what customers can expect from such services. With businesses increasingly prioritizing customer experience, WLC's partners will be better equipped to provide flexible and scalable solutions that meet the future demands of their clientele. WLC also recently refreshed its brand identity, further signaling its commitment to innovation and strategic growth within the communications landscape.

Javier Limones, CEO of Grupo NGN, stated, "Joining WLC marks a bold new chapter — not just for our team, but for the future of the contact center industry. Together, we're delivering the most agile and intelligent CCaaS experience in the market." This collaboration not only fortifies WLC's foundation in voice services but aligns both companies towards a common goal of delivering unrivaled customer experiences.

Warren Reyburn, Chief Operating Officer of WLC, highlighted their commitment to listening to partners and their end users in this transformative phase. He stated, "Our renewed mission, vision, and values reflect a modern direction, grounded in our legacy as a trusted leader in communications. Together, we’re already investing in enhancements to the Grupo NGN platform — including expanded AI capabilities, deeper integrations, and broader optichannel reach."

As companies continue to innovate in response to changing market dynamics, WLC and Grupo NGN's collaboration exemplifies a forward-thinking approach aimed at meeting the rigorous demands of today’s consumers. The acquisition signals a robust future not only for the companies involved but also for the wider industry landscape as it adapts to the evolving expectations of customer service and engagement.

For more details about White Label Communications and their solutions, you can visit whitelabelcomm.com.

About White Label Communications: Founded in 2010, WLC specializes in private-label communication solutions designed for scalable success. Offering an array of services including UCaaS, CPaaS, and CCaaS, they focus on empowering partners to thrive in the dynamic communications market.

About Grupo NGN: Established as a frontrunner in AI-powered contact center solutions, Grupo NGN combines various channels such as voice, email, chat, SMS, and social media into a streamlined platform for a superior omnichannel experience.