#China #Yutong Bus #Zhengzhou #Commercial Vehicle #EnRoute+

Yutong Bus Unveils EnRoute+: A Comprehensive Service Transformation

In a bold move to reshape the commercial vehicle landscape, Yutong Bus has officially launched its new service brand, EnRoute+, aimed at enhancing customer value through technological innovations. The unveiling coincided with the Central Asia Customer Value Exploration Tour, held in Zhengzhou, China, a strategic initiative that illustrates Yutong's commitment to fostering long-term partnerships, ultimately prioritizing comprehensive value over mere cost considerations.

The Vision Behind EnRoute+

Yutong, a prominent player in the commercial vehicle manufacturing sector in Asia, recognizes the escalating competition within the industry. The company's CEO for Central Asia, Li Haifeng, emphasized the shift in mindset they seek to instill in their clients—moving from a price-centric approach to a value-oriented alliance that champions technology and service excellence.

EnRoute+ is structured around six foundational pillars that provide unwavering support and tailored solutions to meet the unique demands of fleet operations. This comprehensive service framework ensures that clients receive exceptional assistance throughout the lifecycle of their vehicle, fostering reliability and efficiency.

Key Features of EnRoute+

1. Manufacturer Direct Assistance: Yutong personnel will be readily available all year round, ensuring professional and dependable support throughout the vehicle's lifespan. This localized approach facilitates effective service tailored to customers' needs.
2. Rapid Response Solutions: Customers can instantly connect with Yutong through the LINK+ platform or a dedicated hotline for emergency assistance, ensuring prompt and efficient resolutions to any issues that may arise.
3. Complete Transparency: The LINK+ digital ecosystem allows for real-time tracking of service requests, progress updates, and post-service evaluations, empowering clients with full visibility.
4. Original Spare Parts Assurance: With an effective two-tier spare parts network (central warehouse and main warehouse), Yutong guarantees swift delivery of genuine parts backed by a hassle-free supply for up to 15 years.
5. Critical Event Assurance: Yutong implements specialized service teams, customized contingency plans, and rigorous protocols to ensure seamless operations during high-stakes events or competitions.
6. Tailored Maintenance Plans: By offering proactive and customized strategies, Yutong helps optimize fleet uptime, reduce operational costs, and deliver comprehensive support through preventive maintenance and zero-distance service management.

The localized service approach of Yutong has already yielded measurable success in various regions. For instance, in Astana, Kazakhstan, the city's public transport operator successfully manages a fleet of 620 Yutong buses, including 120 electric vehicles. The fears related to after-sales support were effectively alleviated with Yutong's International Service Package, which leverages intelligent diagnostics to foresee failures, significantly cutting down operational costs.

In Tashkent, Uzbekistan, Yutong’s electric buses have demonstrated remarkable resilience in extreme summer temperatures exceeding 40°C, maintaining consistent performance. The customized lifecycle solutions and 24/7 technical support allowed the Tashkent transport authority to expand its electric fleet considerably.

Data-Driven Solutions for Innovative Service

With decades of experience in connectivity and new energy solutions, Yutong is poised to offer innovative service solutions that are data-driven. By integrating global networks, advanced analytics, and intelligent platforms like LINK+, OVAS, and Intelligent Vehicle Cloud, Yutong is creating lifecycle-centered ecosystems that promote efficiency, innovation, and customer-centric excellence on a global scale.

For more detailed information about Yutong's offerings, please visit Yutong's Official Website.


In summary, Yutong's EnRoute+ is set to redefine the standards of commercial vehicle services, emphasizing technological integration and customer partnership to elevate industry benchmarks significantly.