#Japan #Tokyo #Customer Harassment #Seminar #Jairo Consulting

Free Seminar on Customer Harassment Manual Preparation

As of October 2026, new regulations regarding customer harassment (also known as Kasuhara) will be mandatory for businesses in Japan. In preparation for this shift, Jairo Consulting Co., Ltd. is hosting a free seminar titled "How to Create a Customer Harassment Response Manual" on January 29, 2026.

Seminar Details

Date: January 29, 2026
Time: 14:00 - 15:30 (Followed by individual consultations)
Location: Chuo Ward Environmental Information Center "Econova"
Address: 6th Floor, Tokyo Square Garden, 3-1-1 Kyobashi, Chuo-ku, Tokyo
Registration Fee: Free

The recent amendment to the Comprehensive Labor Policy Promotion Law necessitates that companies in Japan implement customer harassment countermeasures. To assist businesses in navigating this requirement, the seminar will focus on key issues such as:

• - What steps to take first
• - Defining what constitutes customer harassment
• - Essential elements to include in the manual

Over the course of 90 minutes, attendees will gain practical insights and tips on crafting an effective manual that meets these new legal standards.

Registration

Space is limited, so early registration is recommended. Interested participants can sign up via Peatix.

Special Participant Benefits

1. Free Book: All attendees will receive a complimentary copy of the new book, "Tips for Creating a Customer Complaint and Harassment Response Manual—Essential for Restaurants, Retailers, Call Centers, and Administrative Offices!", published on January 30, 2025.
2. Individual Consultations: After the seminar concludes, there will be an opportunity for three individual groups to participate in pre-reserved consultations aimed at addressing specific challenges related to manual creation.

What You Will Learn

During the seminar, participants will delve into:

• - The fundamental structure of a response manual
• - Key criteria for identifying harassment incidents
• - Response flows and escalation rules
• - Customization insights specific to various sectors such as retail, dining, call centers, and medical care

Additionally, the session will introduce effective methods for integrating training videos and comprehension tests to ensure the manual is practical and actionable in real-world scenarios.

About the Instructor

Takanori Suzuki, a director at Jairo Consulting Co., Ltd., is a senior consultant with an MBA and a member of the Consumer Expert Advisory Council (ACAP). Having previously handled marketing and sales at KDDI, he dealt with numerous serious customer complaints as a resolution lead and gained a reputation as a specialist in writing apology letters. Currently, he leads seminars on customer harassment and customer interaction skills.

The "Customer Harassment Manual Creation Support Package" offered by Jairo Consulting is also aligned with the Tokyo Metropolitan Government’s subsidy program aimed at preventing customer harassment, enabling local businesses to implement necessary measures at reduced costs. For more information, check the special site here.

Company Overview

Company Name: Jairo Consulting Co., Ltd.
CEO: Yudai Shibuya
Location: 2F Yamana Building, 3-43-2 Nihonbashi Hamacho, Chuo-ku, Tokyo
Business Activities: Support for small and medium-sized enterprise management, startup assistance, subsidy application support, seminars, and training services
Website: Jairo Consulting

For inquiries regarding this seminar, please contact the Customer Harassment Division at Jairo Consulting, directed by Kohei Katada, at 03-3808-2241. Alternatively, use the contact form on our website.