#China #Yutong Bus #Zhengzhou #EnRoute+ #Central Asia

Yutong's New EnRoute+: A Technological Leap in Commercial Vehicles

Yutong Bus, a prominent Asian manufacturer of commercial vehicles, recently unveiled its groundbreaking service platform, EnRoute+, during a conference held in Zhengzhou, China. This initiative signifies a paradigm shift in how commercial vehicles are perceived and utilized, focusing on a model that prioritizes technological solutions over mere transactional relationships.

A Shift in Customer Engagement

Li Haifeng, the General Manager of Yutong Bus for Central Asia, emphasized the necessity of moving beyond traditional pricing concerns. In an increasingly competitive market, Yutong aims to cultivate lasting partnerships with customers based on technological excellence and top-tier service quality. EnRoute+ is designed to enhance operational efficiency for fleet operators while optimizing the value derived from their vehicles.

EnRoute+: The Six Pillars of Reliability

The EnRoute+ service structure is built around six key components that are meticulously tailored to meet fleet requirements:

1. Manufacturer Direct Support: Yutong employees provide year-round on-site assistance, ensuring top-notch service throughout the lifespan of the vehicle.
2. Rapid Response and Effective Solutions: Customers can quickly reach out to Yutong through the LINK+ platform or service hotline for immediate assistance, guaranteeing a swift resolution.
3. Full Transparency: The platform allows for real-time monitoring of service requests, progress updates, and post-service evaluations, fostering trust and communication.
4. Spare Parts Authenticity Guarantee: With a dual-level distribution network for spare parts, Yutong guarantees prompt delivery of original parts and ongoing quality control for up to 15 years post-purchase.
5. Critical Situation Safety Assurance: For major events or emergencies, specialized service teams and rigorous emergency plans are activated to maintain operational reliability.
6. Customized Service Plans: These proactive plans are tailored to enhance fleet uptime, reduce operational costs, and support both preventive maintenance and remote technical management.

Success Stories from the Field

Yutong’s localized service approach has yielded tangible results in Central Asian markets. In Astana, Kazakhstan, the municipal transit operator manages a fleet of 620 Yutong buses, including 120 electric models. A comprehensive service package has mitigated concerns over after-sales support, utilizing intelligent diagnostics to pinpoint issues and lower operational costs.

In Tashkent, Uzbekistan, Yutong's electric buses have thrived in extreme temperatures exceeding 40°C, maintaining stable performance. These tailored solutions, which account for the complete vehicle lifecycle and offer 24/7 technical support, have empowered public transport authorities in Tashkent to expand their electric fleet significantly.

Utilizing Data-Driven Service Solutions

With a robust background in connectivity and new energy sources, Yutong is innovating data-driven service solutions. Leveraging global networks, advanced analytical tools, and intelligent platforms like LINK+, OVAS, and Intelligent Vehicle Cloud, the company is crafting ecosystems that enhance product lifecycle management, efficiency, innovation, and customer service quality on a global scale.

For more information, you can visit Yutong official website.