Revolutionizing Customer Service: pluszero Launches AI Agent 'miraio' Utilizing Advanced AI Technology

Introducing 'miraio': The Next Generation AI Agent for Call Centers

In a groundbreaking development for customer service, pluszero, a tech company based in Setagaya, Tokyo, has announced the launch of its state-of-the-art AI agent 'miraio.' This new AI tool has been developed in collaboration with Upsell Technologies and is expected to significantly enhance the efficiency and effectiveness of call center operations.

The Development of 'miraio'

The launch of this advanced AI operator comes on the heels of a satisfaction survey conducted among call center users in January 2025, involving 500 respondents. The survey aimed to understand consumer sentiment towards existing call center services and the common frustrations faced by customers.

Key Findings from the Survey:

1. Common Inquiries: Approximately 65.8% of calls were inquiries regarding products or services.
2. Stress from Automation: A staggering 83.2% of respondents experienced stress due to automated response systems.
3. Need for Accurate Responses: About 61.8% of participants expressed frustrations primarily because they could not receive accurate answers in real-time.
4. Abandonment Rates: An alarming 70% of respondents admitted to giving up on their inquiries due to frustrating automated systems.

These insights highlighted a substantial need to improve the customer experience by reducing 'waiting stress' during inquiry processes, leading to the development of 'miraio.'

What is 'miraio'?

'miraio' stands out as an AI agent that utilizes pluszero's proprietary technology called AEI (Artificial Elastic Intelligence), which allows for human-like understanding of meanings. This technology is combined with Upsell Technologies' patented capability for automating talk scripts, enabling a higher level of language processing and interactive dialogue.

Key Features of 'miraio':

- Minimized Risks: Leveraging AEI's technology to significantly reduce the risks of errors or miscommunication (often referred to as hallucinations in AI terms).
- Instant Historical Context: During calls, 'miraio' can quickly access past interactions and purchase histories, minimizing unnecessary hold times for customers.
- Personalized Communication: The AI can adapt its language and suggestions according to the customer's needs, thereby facilitating a more human-like connection.
- Reducing Repetition: Customers will no longer need to repeat their issues or concerns multiple times, as 'miraio' efficiently remembers past interactions.
- Availability: 'miraio' is designed to provide consistent quality service 24/7, ensuring customer needs are met at any time.

The Significance of AEI (Artificial Elastic Intelligence)

AEI is pluszero's innovative approach to AI, focusing on enabling machines to perform designated tasks akin to humans within specific scopes. The goal is to bridge the gap in automated services and enhance reliability and trustworthiness in AI technologies.

Currently, the industry is witnessing a push towards creating trustworthy AI systems. At pluszero, AEI is positioned to meet this demand by ensuring reliable performance in customer interactions, ultimately aiming for the development of AI that can offer meaningful understandings, making it distinct from typical large language models.

In September 2021, pluszero secured a patent for the core technology underpinning AEI, focusing on meaning comprehension capabilities. This innovative approach promises to uplift the standards of AI interactions as they are integrated into everyday services.

Collaboration for Success

The collaboration between pluszero and Upsell Technologies is a strategic alliance that brings together advanced AI development and deep-seated expertise in call center operations. Together, they aim to redefine customer service experiences, addressing the evident gaps highlighted by consumer feedback.

For further information, you can check out:

Conclusion

With the launch of 'miraio', pluszero is poised to transform the landscape of customer service, making significant strides in how technology can be leveraged to enhance human interactions. As businesses continue to integrate AI solutions, 'miraio' stands at the forefront, embodying the future of effective and reliable customer support interactions.