Celebrating Excellence: The 2025 Outstanding CSR of the Year State Winners
2025 Outstanding CSR of the Year State Winners Announced
The Risk & Insurance Education Alliance has just revealed the winners of the prestigious 2025 Outstanding Corporate Social Responsibility (CSR) of the Year awards for each state. This annual recognition celebrates professionals in the insurance sector who have made significant contributions to their clients, communities, and the industry.
A Legacy of Excellence
Each year, exceptional insurance professionals are chosen to represent their respective states, allowing them to compete for the title of National Outstanding CSR of the Year. This award is widely recognized as the top honor in the field, solidifying the commitment these individuals show towards their clients and communities. This year, the candidates were required to submit essays addressing a crucial question: How can CSRs and Account Managers effectively leverage technology while maintaining meaningful client relationships? The essay topic reflects the ongoing transformation of the insurance landscape through digital innovations such as artificial intelligence (AI), automation, and data analytics.
Navigating the Technological Landscape
As technology continues to develop rapidly, CSRs face the dual challenge of enhancing efficiency through innovative tools while ensuring that personal client interactions remain at the forefront of their service. The judges evaluated not just the candidates' understanding of technology's role in improving service delivery, but also their ability to connect with clients meaningfully in an increasingly digital world. The essays highlighted innovative approaches including:
1. Blending Technology with Human Touch: CSRs emphasized the importance of combining automated tools with personalized service. This approach enables them to provide informed, prompt responses while still nurturing genuine relationships.
2. Continuous Learning: Many candidates spoke about the importance of staying updated on emerging technologies, ensuring their skill set evolves alongside market demands. By attending workshops and seeking certifications, they position themselves to serve clients better.
3. Feedback Mechanisms: Establishing channels for client feedback and adjusting practices based on their input enhances the client experience. Candidates elaborated on how crucial it is to maintain open communication, allowing clients to express concerns or needs in real-time.
Recognizing Outstanding Professionals
The judges' decisions for this year’s state winners reflect a commitment to excellence in service, advocacy within the industry, and community involvement. Here are the 2025 Outstanding CSR of the Year State Winners:
- - Alabama: Karen Rodda, CIC, CISR, Harmon Dennis Bradshaw, Inc.
- - Arizona: Angela Gentry, TRIP, CRIS, CLP, ARM, DAE, AFIS, ACSR, CPIW, AINS, Reliable Risk Management, LLC
- - Delaware: Jessica Parrott, CIC, CISR, CWCA, ACRA, The Insurance Market
- - Florida: Tiawanya S. Wiley, AIAM, Responsive Insurance
- - Georgia: Ruth Martin, CIC, Fulcro Insurance of Georgia, LLC
- - Maine: Kyle Derosier, Cross Insurance
- - Maryland: Margarita Rodriguez, CLCS, PLCS, Gerety Insurance
- - Massachusetts: Margaret Bleakney, CISR Elite, Amplified Insurance
- - Michigan: Jill Marie Hendrickson, CISR Elite, PMP, Navigator Truck Insurance Agency
- - Minnesota: Trista Fergon, CISR, Dwight Swanstrom Company
- - Nebraska: ReNae Calder, Beef State Agency
- - New York: Jessica Malone, ACSR, Mackoul Risk Solutions
- - North Dakota: Jeannie Samuelson, CISR Elite, Marsh McLennan Agency
- - Oklahoma: Kara Anderson, CISR, ECI Agency, Inc.
- - Pennsylvania: Renee Staines, Element Risk Management
- - South Carolina: Tammie H. Blackwood, CIC, CISR Elite, AIAM, Correll Insurance Group, LLC
- - Tennessee: Yodi Suggs, CIC, CISR Elite, RSS Insurance
- - Texas: Jackson Owens, CIC, CISR, BKCW Insurance
- - Wisconsin: Brianna Schwanke, CSRM, M3 Insurance
Looking Ahead
The Risk & Insurance Education Alliance continues to play a vital role in fostering educational opportunities for those in the field, ensuring that the insurance professionals of tomorrow are equipped with the skills necessary to thrive in a changing landscape. As we reflect on the achievements of the winners this year, we celebrate their dedication to excellence in customer service and their unwavering commitment to their communities.
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