#None #CATL #NING Service #NEV Aftermarket #Shanghai, Bangkok

Introduction to NING Service

On August 10, NING Service, a pioneering aftermarket brand under CATL, marked its inaugural anniversary alongside the tenth anniversary of CATL's after-sales business. This momentous occasion was celebrated with the opening of two new Experience Centers—one in Shanghai and another in Bangkok, the first location outside of China.

The launch of the NING Service Brand Day, themed "Now Action," emphasizes the organization’s commitment to innovation and customer satisfaction in the growing realm of new energy vehicles (NEVs). By providing a comprehensive service ecosystem, NING Service aims to resolve issues faced by electric vehicle (EV) users and lead the aftermarket sector into a new era.

Growth of NING Service

Founded as part of CATL’s Aftermarket division in 2015, NING Service became an independent brand in 2024, aiming to utilize CATL's cutting-edge battery technology and expertise. This transformation signifies a robust commitment to customer care and service delivery across the entire value chain, including battery testing, maintenance, and recycling.

To date, NING Service boasts a presence in 75 countries with over 1,100 service points and 67 spare parts warehouses totaling more than 370,000 square meters. Their promise—"General faults resolved within 8 hours, complex faults within 72 hours"—reinforces its prominent position in the industry.

Advanced Technology and Services

The challenges faced by service systems in the NEV industry are numerous, especially regarding battery system testing and evaluation. Li Wei, President of CATL's Aftermarket Business Department, states that NING Service prioritizes customer needs and pushes for technological innovations to foster a collaborative environment that enhances service quality in the aftermarket sector.

Innovative Repair Solutions

In order to address the frequent need for battery pack replacements—which can be costly—NING Service has introduced its innovative Cell-to-Pack (CTP) repair service. This service uses original CATL components, adheres to technical standards, and offers a warranty, making it economically viable and secure for consumers. Repairs are conducted in state-of-the-art facilities that maintain standard operating protocols to ensure the utmost reliability.

Additionally, a newly developed non-destructive testing device facilitates rapid error detection with over 90% accuracy. This tool allows for internal assessments of battery damage without risking further harm during disassembly. Such initiatives not only ensure battery performance and safety but also reduce repair times and costs for users.

Lifecycle Management and Sustainability

NING Service emphasizes a holistic approach by managing the entire lifecycle of batteries—from production to recycling. This includes a robust system for battery condition assessments which consists of 45 online analyses and 28 offline inspections. The intent is to detect potential risks early, extend battery lifespans, and improve residual values in the used-car market.

Furthermore, leveraging CATL's Brunp Recycling, NING Service has established an efficient recycling network ensuring that collected batteries undergo rigorous quality checks and are processed in an environmentally responsible manner. This commitment to sustainable practices underpins NING Service's operational ethos.

Future Outlook

In line with its co-creation philosophy, NING Service collaborates with leading industry partners to explore diversified business areas such as electric shipping operations and low-altitude economies. This strategy not only enhances their service offerings but also contributes to new transformative opportunities within the energy sector.

As a strategic initiative from CATL, NING Service is setting benchmarks in the aftermarket services for NEVs through innovation and dedication to customer support. With a worldwide network of Experience Centers—including those in key Chinese cities—, the recent establishment in Bangkok exemplifies CATL's commitment to global technological deployment and service coordination.

Moving forward, NING Service plans to continue evolving its technology, service models, and network expansions, ensuring sustained growth and a structured approach to the aftermarket segment for NEVs.

Conclusion

The inauguration of NING Service Experience Centers not only provides high-quality services for NEV users but also represents a major leap towards setting the standards for the future of the aftermarket landscape in the new energy vehicle space.