#Japan #Fujitsu #Kawasaki #WalkMe #OneERP+

Fujitsu's Global Transformation Efforts

Fujitsu, a leading information and communication technology (ICT) company in Japan, has recently adopted WalkMe’s digital adoption platform to accelerate its digital transformation (DX) efforts. This initiative, labeled “OneERP+,” aims to streamline business processes while ensuring a cohesive user experience across the organization. With an ambitious global standardization goal, Fujitsu is leveraging WalkMe's innovative features to enhance user adoption and significantly reduce the number of inquiries related to its new systems.

What is OneERP+?

The OneERP+ initiative is a key part of Fujitsu’s broader company-wide reform program known as the “OneFujitsu Program,” which commenced in 2020. OneERP+ focuses on a global scale implementation of standardized business processes by integrating multiple cloud services, primarily centered around SAP S/4HANA®, along with others such as ServiceNow and Qlik Sense. This project seeks to transform Fujitsu's operations to be driven by data, ultimately resulting in a more efficient and agile business structure. Over 110,000 employees will be affected by this extensive transformation effort.

Accelerating Adoption and Reducing Inquiries

Prior to the implementation of WalkMe, Fujitsu faced challenges in ensuring a smooth transition to the new systems without overwhelming employees. Traditionally, the company encountered approximately 15,000 inquiries related to system usage following the deployment. With WalkMe’s guidance functionalities, these inquiries were reduced to just 3,000 within three months. Furthermore, WalkMe has facilitated the implementation of over 290 content requirements across various systems, helping to standardize processes without causing confusion among users.

Insights for Future Improvements

Fujitsu plans to enhance its adoption of WalkMe’s analytic capabilities as it gears up for a global rollout in Oceania, Singapore, and Thailand by October 2025. Utilizing WalkMe’s Insights feature will enable Fujitsu to further improve the user experience, making necessary adjustments based on user behavior and preferences. According to Chikako Hashimoto, Senior Manager in Fujitsu’s CEO Office Data & Process Division, “The OneERP+ project represents a significant strategic undertaking for Fujitsu as it strives to transform its operations through global standardization.”

Comments from Leadership

Ryo Noda, CEO of WalkMe, expressed excitement about the collaboration with Fujitsu in such a large-scale transformation project, emphasizing the importance of creating an environment where all employees can engage in their tasks with confidence. He reiterated WalkMe's commitment to support Fujitsu in continuously improving user experience while driving digital transformation.

The Role of Digital Adoption Platforms (DAP)

WalkMe's innovative approach to digital adoption includes features like smart tips and guidance that help navigate complex systems, making the transition smoother for all users. The platform is designed to empower organizations by clarifying technical changes and reducing friction during digital transformation processes. With over a decade of experience, WalkMe plays a crucial role in helping businesses maximize their software investment returns while facilitating user-centric digital transformations.

Conclusion

As Fujitsu continues to implement the OneERP+ initiative, the partnership with WalkMe provides a robust foundation for achieving its DX objectives. With strategic enhancements in user experience and operational stability, this collaboration serves as a model for effective digital transformation in large enterprises. Both companies look forward to future innovations that will further promote successful digital adoption across diverse business landscapes.

For more information about WalkMe and the OneERP+ initiative, visit WalkMe’s official website and stay updated through their official social media channels on Facebook, LinkedIn, and YouTube.