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Free Webinar on Optimizing Customer Engagement through AI

Apiritz Co., Ltd., in collaboration with Petabit Co., Ltd., is excited to announce a free webinar titled "Optimizing Customer Touchpoints and Business Transformation" scheduled for June 5, 2025, at 14:00. The event aims to illuminate practical approaches to driving Digital Transformation (DX) within the e-commerce sector through a multi-channel strategy.

As the e-commerce landscape evolves, companies face unique challenges that test their operational efficiency and sales performance. This webinar presents an excellent opportunity for e-commerce professionals seeking innovative solutions for enhanced revenue generation and improved customer experiences.

What the Webinar Offers

The session is designed for those who:

• - Are responsible for e-commerce initiatives and facing challenges in sales and efficiency.
• - Seek to utilize multiple channels, including proprietary e-commerce sites, brand websites, and social media.
• - Are unsure where to start in their digital transformation journey.
• - Work in e-commerce management, marketing, corporate planning, or business improvement.
• - Sell products through retailers.

Session Details

Session 1: "Efficiency in a Decentralized Multi-Channel Era''
The e-commerce market is facing unprecedented challenges due to the after-effects of the pandemic and rising costs. Companies are grappling with stagnant sales and difficulties in identifying the next strategic move. This session provides concrete measures to enhance customer touchpoints while achieving operational efficiency, supported by real-world examples. Participants will take home valuable insights to navigate the fast-changing e-commerce environment.

Speaker: Wataru Ito, Manager, East Japan Business Unit, Petabit Co., Ltd.
Wataru Ito joined Petabit in 2020, specializing in e-commerce consulting and support services. In his current role, he focuses on leveraging web and IT tools to enhance client business growth, alongside organizing seminars and strengthening external partnerships.

Session 2: "Leveraging Generative AI for Optimizing FAQ to Reduce Inquiry Load''
With business expansion, many firms face rising inquiry volumes, leading to increased operational costs. This session introduces innovative strategies to optimize customer support through generative AI, significantly improving response efficiency while boosting customer satisfaction.

Speaker: Sae Matsubara, Sales and Customer Success, Apiritz Co., Ltd.
Sae Matsubara has a background in new business development for SaaS products at Apiritz. Currently, she’s involved in sales and marketing strategy for generative AI services and SaaS products.

Event Details

• - Date: June 5, 2025, from 14:00 to 15:00
• - Format: Online via Zoom
• - Target Audience: Staff in customer service roles

Note: Registrations from companies competing with the organizing firms may be declined.

• - Cost: Free (Pre-registration required)

About Apiritz Co., Ltd.
Founded in 2000, Apiritz operates under the motto "The Internet Company," striving to create internet services that are loved by the world. Our mission is to transform services and enhance people's lives using advanced digital technologies while adapting to the era of digital transformation.