#Japan #Tokyo #Customer Harassment #Japan Management #Tomonori Tomura

New Training Program on Customer Harassment Prevention

The Japan Management Research Institute has launched a fresh initiative aimed at addressing customer harassment, a growing concern in public and private sectors. Under the leadership of Tomonori Tomura, a former UN specialist and current advisor to Fujisaki Town, this training program focuses on safeguarding both employee rights and customer dignity.

Program Overview

Tomonori Tomura will helm the program titled "Protecting Your Heart and Human Rights: Customer Harassment Prevention Training." This initiative stems from the increasing need for organizations to develop robust strategies to handle customer harassment effectively.

The program will offer various formats including live lectures, online seminars, hybrid sessions, and on-demand video presentations. Participants can expect in-depth discussions on the nature of customer harassment, including the legal implications and the importance of preserving human rights.

Key Program Highlights

• - Understanding Customer Harassment: Define what customer harassment is and the timeline for its legal framework introduction.
• - Identifying Stakeholders: Recognize the various individuals who may be affected by customer harassment, both as victims and as potential aggressors.
• - Legal Considerations: Explore legal aspects surrounding customer harassment in public and private sectors, and the obligations businesses have to respond.
• - Mitigating Risks: Addressing the side effects of overreaction and the importance of balanced responses to avoid escalation.
• - Human Rights Framework: Emphasizing that the assertion of rights by customers does not permit any form of wrongful acts.
• - Case Studies and Practical Solutions: Analyze real-life examples of customer harassment and effective responses.
• - Emotional Support: Techniques for employees who face psychological distress due to customer harassment.
• - Cross-Functional Approaches: Strategies for collaborative responses within organizations, including coordination with security personnel and police.
• - Legal Resources: Understanding local laws and regulations, and how to effectively document and report harassment incidents.

The Artistic Aspect of Training

Tomura views training and seminars as forms of art, aiming to engage participants in meaningful ways that foster understanding and creativity. He refers to his methodology as "Lecformance," where each seminar transforms into a dynamic experience rich with emotional resonance. This approach underscores the belief that education should be as captivating as it is informative.

How to Get Involved

Interested parties can learn more about the training and request participation through the dedicated contact form on the Japan Management Research Institute's website. Tomonori Tomura's profile and additional details about his work can also be found online. This initiative is poised to equip professionals with the necessary tools and insights to navigate the complexities of customer interaction, ensuring a safe and respectful environment for both customers and staff.

In light of recent natural disasters and crises, safety and health remain paramount, and this training aligns with broader efforts to cultivate resilience and support within our communities.

For inquiries or further information about the program, please visit the Japan Management Research Institute website or reach out via their specialized contact forms.