#Japan #Shinjuku #Customer Harassment #Employee Safety #Plaza Style Company

Plaza Style Company's Commitment to Employee Safety

Plaza Style Company, a subsidiary of StylingLife Holdings based in Shinjuku, Tokyo, is dedicated to delivering high-quality products and services that meet the expectations of its customers. Recently, the company implemented a pivotal policy titled "Fundamental Policy Against Customer Harassment" aimed at fostering a respectful workplace where every employee's dignity is upheld.

Defining Customer Harassment

The company has established a clear definition of customer harassment. This is characterized by unreasonable complaints or demands from customers that adversely impact the working environment for employees. Activities deemed as harassment are not only deemed inappropriate based on their content but also consider the methods and approaches used to fulfill these demands according to social norms.

Actions Classified as Customer Harassment

Plaza Style identifies several behaviors as constituting customer harassment, although this list is not exhaustive. Some of the actions include:

• - Physical Attacks: Any form of violence or injury.
• - Psychological Attacks: Threats, defamation, insults, or abusive language.
• - Intimidating Behavior: Aggressive posturing or demands for servitude, such as kneeling.
• - Persistent Demands: Continuous and excessive recurrence of requests or complaints.
• - Coercive Actions: Situations where a customer refuses to leave for over 30 minutes, essentially trapping employees.
• - Discriminatory Remarks: Any form of behavior that is discriminatory in nature.
• - Sexual Advances: Unwanted sexual comments or behavior.
• - Personal Attacks on Employees: Direct demands or insults aimed at individual employees.
• - Unauthorized Recording: Taking pictures or videos without permission within the premises.
• - Online Posting of Employee Information: Sharing personal details of employees on social media or the internet.
• - Unreasonable Requests: Requests for excessive services without justifiable reasons.
• - Inappropriate Compensation Requests: Demands for product exchanges, financial compensation, or apologies that are unreasonable.

Response Measures Against Customer Harassment

To adequately address customer harassment, Plaza Style has established several measures:

• - In cases of customer harassment, there may be an immediate termination of service to the offending customer.
• - Employees receive training to expand their knowledge on customer harassment and effective responses, supporting an organized approach rather than an individual one.
• - The company collaborates with external professionals, including law enforcement and legal advisors, to ensure appropriate responses to incidents.
• - In cases of harassment, the company reserves the right to refuse service to offending customers without prior notice for future visits to their establishments.

Commitment to a Safe Working Environment

This policy, established on July 1, 2025, is part of Plaza Style's ongoing commitment to create a safe and supportive environment for its employees. By actively addressing customer harassment, the company not only protects its employees but also reinforces its commitment to quality service. The priority remains in ensuring the dignity and safety of all team members, which is essential for maintaining a positive organizational culture.