#Japan #Tokyo #Webinar #Marketing Association #Email Support

Upcoming Webinar: Mastering Email Response and Writing Skills

Are you struggling with email communication in your customer support role? Or perhaps you want to enhance your existing skills? Look no further! The Marketing Association Co., Ltd. is hosting a free online webinar titled "Learn from an Email Support Agency: Email Response and Writing Course" on August 20, 2025. This informative session is designed to provide valuable insights into effective email management and writing techniques tailored specifically for customer support staff.

What You Will Learn

The webinar is structured to equip participants with foundational knowledge of email support. It will cover essential techniques and strategies for handling customer emails effectively. The course consists of lecture videos and review tests, allowing participants to digest the material thoroughly before assessing their understanding with practical tests.

In this beginner-friendly course, you will explore the following:

• - Understanding Customer Emails: A video lesson on how to interpret customer inquiries effectively.
• - Structuring Your Emails: Pro tips and techniques on organizing your thoughts when drafting emails.
• - Power Writing Techniques: Learn how to craft compelling messages to engage customers and elevate your email responses.

This session is ideal for:

• - Those who have never learned the fundamentals of email support.
• - Individuals looking to overcome their insecurities about email communication.
• - Support staff who want assurance that they are providing appropriate responses.
• - Anyone who feels uncertain about their email writing skills.
• - Employees needing training on email handling for customer service.

Participation and Incentives

Participants will not be visible or audible during the webinar, ensuring a comfortable learning environment. Additionally, those who complete a feedback survey after the session will receive a collection of commonly used email templates to further assist their email communication efforts. Don’t miss this opportunity to enhance your email skills!

Webinar Schedule

The session will run as follows:

• - 13:55 - Access Begins
• - 14:00 - 14:05 - Introduction and Opening Remarks
• - 14:05 - 14:15 - Viewing and Discussion on Interpreting Customer Emails
• - 14:15 - 14:30 - Lesson on Email Structure
• - 14:30 - 14:50 - Power Writing Techniques
• - 14:50 - 15:00 - Closing Remarks

How to Join

1. Register for the seminar to receive a Zoom access link via automatic email response.
2. Log in using the provided link on the day of the seminar.
3. Watch engaging video presentations followed by review tests using Zoom’s polling feature.
4. Participate in meaningful discussions to deepen your understanding of the material covered.

Event Details

• - Date: August 20, 2025 (Wednesday)
• - Time: 14:00 - 15:00 (Access begins at 13:55)
• - Location: Online via Zoom
• - Cost: Free!
• - Organizer: Marketing Association Co., Ltd.

About Us: The Marketing Association Co., Ltd. specializes in providing call center outsourcing and BPO services, including e-commerce operations. Led by President Hirokazu Nakazono, our company is dedicated to delivering quality customer support solutions.

Stay Connected

For more information about our services and upcoming events, visit:

• - Corporate Site
• - Customer Support Services
• - E-commerce Operations
• - Our Educational Portal

Don't miss out on this fantastic opportunity to enhance your email skills and become a more effective communicator! Register now!