Trusted Health Enhances Workforce Management with ShiftOS Acquisition for Better Scheduling Solutions

Trusted Health Strengthens Workforce Management with ShiftOS Acquisition

In a strategic move to revolutionize healthcare staffing and scheduling, Trusted Health has acquired ShiftOS, the technology company behind Holly, an innovative AI scheduling agent. Headquartered in San Francisco, Trusted Health focuses on delivering advanced technological solutions tailored for the healthcare sector. This acquisition marks a significant step towards optimizing workforce management in hospitals and health systems.

The Role of Holly in Healthcare Operations

Holly, the AI scheduling agent created by a clinician-led team, is designed to streamline day-to-day workforce operations. Its functionalities include managing schedules, handling call-offs, facilitating shift swaps, processing paid time-off requests, and overseeing licensing and compliance monitoring. Holly’s adaptability allows it to integrate into a diverse range of organizational workflows, from small teams of 25 to expansive systems with over 2,000 employees.

Unlike traditional scheduling software enhanced with basic AI capabilities, Holly is constructed on an agent-first architecture. This unique structure enables Holly to employ over 50 specialized AI agents that manage various workforce tasks. By continuously evaluating performance through benchmarking and feedback, Holly can provide real-time responses to requests, which is a step beyond merely suggesting solutions.

Filling the Gaps in Workforce Management

Lennie Sliwinski, the founder and CEO of Trusted Health, emphasizes the pressing need for an updated workforce operating system in healthcare. He states, “Our partners need a solution that anticipates demand, effectively balances schedules, fills workforce gaps, and accurately assesses the necessity for external labor and premium rates.” This acquisition aligns seamlessly with Sliwinski's vision, as it promises to enhance scheduling workflows that are integral to health systems.

As Autumn-Kyoko Cushman, the co-founder of ShiftOS, articulates, “The best workforce technology should simplify operations without overburdening management.” With Trusted Health's extensive experience and established networks in the healthcare sector, Holly is positioned to make significant advancements in managing complex workforce environments.

The Road Ahead for Trusted Works

In the near future, Trusted Health plans to integrate ShiftOS’s agentic architecture into its broader platform, Trusted Works. This integration will focus initially on speeding up schedule generation and improving usability. The implementation efforts will gradually expand towards uniting demand forecasting, schedule optimization, open-shift automation, and external workforce planning functions—a comprehensive vision for a robust healthcare workforce operating system.

About Trusted, Inc.

Founded in 2017, Trusted, Inc. aims to empower real-time decision-making and automation across healthcare staffing and scheduling. Through its marketplace, clinicians can find flexible job opportunities, while hospitals and health systems utilize the Trusted Works platform to predict workforce demand and optimize their schedules. The backing of notable investors such as Craft Ventures, Felicis, and Town Hall Ventures highlights the company's potential in transforming the healthcare landscape.

By acquiring ShiftOS and enhancing its technological arsenal, Trusted Health is poised to lead the change in workforce management within the healthcare industry, enabling smoother operations and more efficient staffing solutions. Interested parties can learn more about Trusted Health and its innovative work at trustedhealth.com and works.ai.