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Elevate Your Phone Skills with Our Free Webinar

On July 24, 2025, Marketing Association Inc., based in Taito, Tokyo, will host an online seminar titled "【コールセンター会社が教える！】電話対応マナー＆テクニック実践講座" aimed at enhancing your phone communication skills.

This free webinar will provide a comprehensive understanding of the fundamentals of telephone support specifically designed for customer service representatives. With an easy-to-follow format consisting of instructional videos and review tests, this course ensures a thorough grasp of the subject matter.

What You'll Learn

In this introductory level seminar, attendees will delve into:

• - Proper use of language in phone communication.
• - Effective telephone techniques.

This is particularly beneficial for those who may lack experience in handling customer calls, as well as individuals looking to elevate their current phone interactions.

For peace of mind, participants can rest assured that their video and audio will not be displayed during the webinar.

Bonus Offer

As a special incentive, participants who complete the post-seminar survey will receive a free guide titled "これで電話サポートは完璧！コールセンター会社が作った電話サポートノウハウ集", which is a comprehensive collection of best practices for telephone support. This is a great opportunity to enhance your skills and broaden your professional toolkit!

Who Should Attend

This seminar is ideal for:

• - Individuals who have never been trained in telephone etiquette.
• - Those wishing to overcome their fears related to phone correspondence.
• - Customer service representatives aiming to ensure their communication style is appropriate and effective.
• - Employees responsible for customer interaction looking for professional training.

Seminar Flow

1. Before the event, you will receive a Zoom participation URL via email.
2. On the day of the seminar, our instructor will facilitate the session, guiding you through the video content.
3. After each video segment, you will participate in a review test using Zoom's polling feature to reinforce your understanding.
4. The final step is a discussion and explanation of the review tests, allowing for clarification of any questions you might have.

Schedule Overview

Don't miss this valuable chance to learn essential skills that can significantly enhance your customer service capabilities!

Event Details

• - Date & Time: July 24, 2025, from 14:00 to 15:00 (access opens at 13:55)
• - Location: Online via Zoom
• - Cost: Free
• - Organizer: Marketing Association Inc.

Company Overview

• - Company Name: Marketing Association Inc.
• - CEO: Hirokazu Nakazono
• - Address: 1-1-15 Ikebukuro, Ueno, Taito, Tokyo
• - Capital: 17.5 million yen
• - Business Focus: BPO services including call center outsourcing and e-commerce management.

For more information, visit our corporate website: Marketing Association Inc.

• - Call Center Services: Learn more
• - E-Commerce Management: Explore now
• - Learn EC Management Strategies: なるほど！まかせてEC