Japan System Technology Adopts AI Voice Bot 'commubo' for Enhanced Customer Satisfaction

AI Voice Bot 'commubo' Revolutionizes Customer Support for Japan System Technology

In a significant shift towards leveraging advanced technology, Japan System Technology has adopted the AI voice bot "commubo" developed by Softfront Japan to enhance customer satisfaction and streamline its operations. This strategic move comes as Japan System Technology seeks to replace its existing voice bot solution with a more flexible and responsive system that meets the unique demands of its services.

Background of the Implementation

Japan System Technology, a key player in providing support systems for health insurance associations, has been successfully operating its Insurance Provider Support System (iBss). However, with increasing inquiries from insurance members, the existing operators faced overwhelming call volumes, hindering their ability to focus on other essential tasks. To resolve this issue, the company recognized the need for automation, prompting a search for a suitable voice bot solution. Despite attempts to utilize competing voice bots, the company found that they did not meet its operational and service requirements, particularly regarding flexibility and speed. This led to the decision to adopt commubo.

Details of Operation

The decision to implement commubo was driven by three main factors: its integration capabilities with BIZTEL, customization flexibility, and overall cost-effectiveness. With commubo, Japan System Technology can efficiently manage increasingly complex customer scenarios while maintaining a responsive operational framework. Working closely with Softfront Japan, the company consulted on the optimal usage of commubo to enhance customer success. This involved adopting structured scenario management through the conversation scenario linking data feature that allows referencing of CSV data within scenarios, leading to significant reductions in maintenance resources. Thus, creating a more efficient operational structure.

Benefits of Implementation

Following the deployment of commubo, Japan System Technology saw marked improvements in operational efficiency and a reduction in phone handling loads for its operators. With the ability to flexibly manage complex scenarios, the company achieved its goals of enhancing speed and easing operator burdens. As a result, operators can now concentrate on other vital tasks while the voice bot handles routine inquiries more efficiently. Additionally, the ability to promptly address ongoing issues with scenario improvements contributes to the increased resolution rates of customer inquiries, ultimately enhancing the overall customer experience.

For more insights into the operations and features of commubo, visit their official website: commubo.

With over 400 companies having implemented commubo and an impressive contract retention rate of 98.1% over the past three years, this voice bot has become an invaluable asset for numerous contact centers. Softfront Japan is committed to continuing to provide easy-to-manage voice bot solutions that deliver immediate results for its clients.

About Japan System Technology

Japan System Technology operates as a completely independent provider of diverse solutions in various fields. Five years ago, it launched the Insurance Provider Support System (iBss) aimed at health insurance associations, which facilitates inquiry handling and other BPO services related to insurance members. For more information, visit Japan System Technology.

About commubo

Commubo is designed to cater to continuously and complex voice interactions using natural conversation AI. Its features include fast AI for natural conversations, easy operations via web browsers, and seamless integration with CTI/CRM systems. This flexibility allows commubo to fit perfectly into the unique organizational structures and workflows of its clients, primarily focused on enhancing call center operations in various industries. More details can be found at commubo.

About Softfront Japan

Established in August 2016, Softfront Japan is a subsidiary of Softfront Holdings that provides a wide range of real-time communication products and services. The company has recently integrated AI and automation technologies into its offerings, such as the cloud telephony service platform "telmee" and the natural conversation AI voice bot "commubo." For further details, please check Softfront Japan.