#United States #Austin #Scale Computing #CCO #DeWayne Mangan

Scale Computing Elevates DeWayne Mangan to Chief Customer Officer

On July 1, 2026, Scale Computing, a frontrunner in edge computing and network solutions, boldly appointed DeWayne Mangan as its new Chief Customer Officer (CCO). This strategic move underscores the company's commitment to enhancing the customer experience across all stages of the customer journey. Mangan's new role emphasizes a cohesive approach to both pre-sales and post-sales technical support, ensuring that excellence is at the core of every customer interaction.

Mangan has been part of Scale Computing since 2015, initially spearheading the SC//AcuVigil™ managed network solutions support division. His vast experience spans support, platform infrastructure, compliance, security, development, and solutions engineering, making him the ideal candidate to synchronize the technical teams dedicated to client satisfaction.

Strengthening Core Values

The promotion aligns with Scale's VOICE values: Vigilant, Owner, Integrity, Champion, and Empower. These principles guide the company's operations and redefine their relationship with customers.

• - Vigilant: Proactively addressing issues before they manifest.
• - Owner: Acting swiftly and ensuring accountability.
• - Integrity: Upholding the highest ethical standards to create mutual value.
• - Champion: Driving client success through innovative services.
• - Empower: Sharing knowledge to cultivate leadership among both staff and customers.

Bill Morrow, CEO of Scale Computing, expressed enthusiasm about Mangan's appointment, stating, “Our mission is to provide the ultimate integrated edge computing technology platform along with exceptional service. DeWayne's leadership will ensure our talented support teams deliver nothing short of excellence.”

Mangan's Vision for Customer Interaction

Upon accepting his new role, Mangan acknowledged the significance of prioritizing customer needs in every company interaction. He is committed to fostering a culture that deeply values client engagement across all platforms. “Our customers always come first, and I am excited to tackle this challenge, ensuring that this commitment is palpable in every single interaction,” Mangan affirmed.

Reorganization of Technical Customer Services

Under Mangan's direction, Scale Computing's technical customer services are now divided into three specialized divisions:
1. Field Solutions Architecture: This team collaborates directly with customers during proof-of-concept and pilot stages to craft tailored “as a service” solutions.
2. Customer Support / NOC: The global team is aligning its efforts to ensure that the company's voice resonates in every customer interaction, fostering a consistent experience.
3. Customer Solutions Engineering: This unit operates as the primary technical ally for the Strategic Account Management team, facilitating swift delivery of significant changes and enhancements.

The newly structured organization will complement the initiatives led by Cassie Gilford, Senior Vice President of Customer Experience. This collaboration ensures that Scale Computing continually evolves its approach to delivering a top-tier customer journey.

Scale Computing’s Technological Edge

Scale Computing stands out in the market by bridging the gap between complex multi-site operations and limited IT resources. Its technology, a combination of AI-ready edge computing, intelligent SD-WAN, and 24/7 managed network services, eliminates infrastructure vulnerabilities and enables IT teams to conduct automated, high-performance operations seamlessly.

Their product portfolio includes:

• - SC//AcuVigil™: 24/7 network operations support that provides operators with a unified method to manage their networks effectively.
• - SC//Connect™: Simplifies WAN management while enhancing performance and security.
• - SC//HyperCore™: A comprehensive virtualization solution that integrates software, servers, and storage.
• - SC//Reliant™: An edge computing platform tailored for multi-site businesses, allowing them to manage applications and security efficiently.

Conclusion

Scale Computing's proactive decision to promote DeWayne Mangan to CCO reflects its intent to prioritize exceptional client service. By reinforcing its operational framework with a focus on technical excellence and customer empowerment, Scale Computing aims to solidify its position in the edge computing market. As the company continues to innovate and adapt to the changing landscape, customers can expect a dedicated commitment to quality and enhanced experiences across the board.