#United States #Jacksonville #ABCoA #AI Collections #Deal Pack

ABCoA Unveils Innovative AI Collections Feature for Loan Servicing in 2025

JACKSONVILLE, Fla. – ABCoA, a trailblazer in the subprime finance software industry, has begun 2025 with a significant stride towards enhancing loan servicing through the introduction of its AI-powered collections feature in Deal Pack. This move builds upon the company's impressive delivery of over 250 new features in the previous year, as it continues to focus on redefining how loans are serviced in an increasingly digital age.

Revolutionizing Collections with AI

The newly launched AI Collections feature represents a notable leap in technology integration within the finance sector. It uses advanced artificial intelligence to automate payment collections, supporting seamless communication in both English and Spanish. This innovation assists finance companies in optimizing their collections processes while ensuring a remarkable customer experience. According to ABCoA president Jonathan Hedy, "This feature allows lenders to engage with customers in a more vigorous manner, enhancing productivity while simultaneously lowering the manual labor required from collections teams."

The automation envisaged by the AI Collections feature enables finance companies to streamline workflow processes efficiently. The AI capabilities drive 24/7 engagement, administering policy consistently with an empathetic and personalized approach. Additionally, the system's unique ability to communicate in the user's preferred language aims to enhance customer satisfaction and retention.

Key Benefits of AI Collections

1. Automated Conversations: Enabling AI-driven dialogue for smooth collection processes.
2. Real-Time Multilingual Support: Communication available in English and Spanish to cater to a broader audience.
3. Operational Efficiency: Reducing manual intervention and providing unlimited operational bandwidth to finance companies.
4. Improved Engagement: Customers receive personalized and always-available communication.
5. Cost-Effectiveness: The only expenses incurred are transactional, negating high setup and monthly fees typical of many software solutions.
6. Integrated Payment Processing: Ensures a seamless experience for users, enhancing customer satisfaction.

Driving Innovation and Future Growth

ABCoA's latest innovation emphasizes its commitment to transforming the landscape of loan servicing through cutting-edge technology that is designed to mitigate operational costs while boosting efficiency. The company anticipates that AI will take on as much as 80% of collections responsibilities, showcasing a significant shift in how finance businesses can operate without raising their overheads.

The AI Collections feature is fully integrated with ABCoA's payment processing services and is available in both the Deal Pack Pro and Deal Pack Web suites. This powerful combination empowers finance companies to scale their operations without increasing payroll or facing high fixed costs. To learn more about this latest feature, interested parties can visit www.dealpack.com for a quick demo.

About ABCoA

Founded in 1983, ABCoA has positioned itself as a leading provider of software solutions within the subprime finance sector. Their flagship product, Deal Pack Web, stands out as the only all-in-one, cloud-native software solution designed to unify loan management, accounting, and customer relationship management functionalities, thereby optimizing clients' operations.

For further queries or media inquiries, feel free to contact:
Evelyn Hedy
Vice President, Head of Sales
ABCoA
Phone: 800-526-5832
Email: [email protected]
Website: www.dealpack.com

In conclusion, ABCoA is leading the charge towards a future ripe with innovation, aiming to enhance the efficiency of finance companies through AI technology and thereby secure a more effective and engaged customer relationship landscape.