RevComm's AI Solutions Transform Customer Engagement at Hiroshima Bank

In a significant advancement in financial customer service, RevComm, a Tokyo-based company, has successfully implemented its AI solutions—MiiTel Phone and MiiTel Synapse—within Hiroshima Bank. This collaboration is reportedly enhancing the quality of customer interactions and significantly improving operational efficiency. The implementation has nearly doubled both the number and value of contracts processed, showcasing the effectiveness of AI in transforming traditional banking practices.

The MiiTel Phone and MiiTel Synapse have been integrated into the Direct Consulting division at Hiroshima Bank, which is primarily responsible for asset management proposals. Utilizing MiiTel’s AI-powered automatic summarization feature has drastically reduced the time required for inputting consultation records, cutting it down from an average of 20 minutes per record to just 5 minutes. This time-saving innovation has resulted in a remarkable 1.3 times increase in the productivity of the Remote Customer Advisors (CA).

Furthermore, by visualizing call frequency, duration, and proposal details through MiiTel’s analytics capabilities, the bank’s management can provide valuable feedback to the Remote CAs. Such data-driven insights have been instrumental in drastically enhancing the overall performance of the team. In fact, compared to the previous year, the acquisition of financial products has surged by 2.6 times, and the numbers of NISA account openings have doubled, solidifying the effectiveness of this technological integration.

Atsuyuki Matsumae, the Deputy Director of the Personal Planning Office at Hiroshima Bank, praised the adoption of MiiTel’s AI solutions. He noted, "The Remote CAs have been able to propose financial products to customers remotely. However, we faced challenges in accurately perceiving and analyzing the workload associated with entering consultation records into our internal system. By leveraging MiiTel’s automatic summarization and analytics features, we have successfully created an environment that streamlines the workflow and enables higher productivity. We remain committed to enhancing the quality of customer service while grounded in the community."

RevComm's CEO, Takeshi Aita, expressed great pride in the progress achieved through the partnership with Hiroshima Bank. He highlighted how MiiTel not only facilitates enhanced visibility of sales activities and promotes self-coaching but also has been pivotal in aiding many organizations in their digital transformations. Aita stated, "Feedback from our clients has indicated that there’s been a notable transformation in their sales processes and rapid advancements in their use of AI technology. This initiative allows the accumulation and utilization of voice communication across all meetings as big data. This will not only elevate customer interactions but also expedite hypothesis testing and improvements through customer feedback in product development and marketing," Aita remarked.

With the continuous evolution of generative AI, there’s a growing trend among companies to develop their proprietary models based on the voice data collected via MiiTel. This trend showcases a significant shift in viewing voice data as an invaluable asset and a source of competitive advantage in today's business landscape.

RevComm is on a mission to "reinvent communication and create a society where people care for each other." Under this mission, the company is dedicated to improving the value of its MiiTel brand and contributing to increased productivity for businesses. The company has established itself as a leader in addressing communication challenges through innovative voice technology and AI solutions, with a comprehensive suite of products designed to transform conversational data into actionable insights.

About RevComm

Established with the ideology of enhancing communication through innovative technologies, RevComm specializes in voice technologies and AI aimed at resolving communication challenges. Their offerings, including MiiTel Phone, MiiTel Call Center, MiiTel Meetings, MiiTel RecPod, and MiiTel Synapse, are designed to convert conversation data into a platform that significantly influences management decisions.
RevComm's commitment to excellence has been recognized internationally, being selected as one of the 'Forbes AI 50 2023' and winning various awards for innovation and excellence in the coming years.

- Company Name: RevComm, Inc.
- Location: Marunouchi Building 28F, 2-4-1 Marunouchi, Chiyoda-ku, Tokyo 100-6328
- CEO: Takeshi Aita
- Business Activities: Development of software and databases for AI and voice technology
- Company Website: RevComm Official Site