Kaikuru Launches New Video to Assist First-Time Users with Five Customer Service Promises

Kaikuru's Commitment to Customer Service

Kaikuru, a home visit buying service operated by RC Company, headquartered in Ota, Tokyo, has launched a new video aimed at easing the concerns of first-time users. This initiative, titled "Kaikuru's Five Customer Service Promises," will be available starting May 8, 2023. The video purposefully communicates the company's approachable service mentality to facilitate consultations, especially for those new to home visit buying services.

Background of the Video Release

The demand for decluttering services has surged recently due to factors like relocations, sorting out family homes, and changes in lifestyles. However, many prospective users hesitate due to valid concerns:

- Uncertainty about which service provider to choose.
- Worries about high-pressure sales tactics.
- Reluctance to allow strangers into their homes.

In response, Kaikuru develops an informative video to dispel these anxieties by presenting an overview of its customer service philosophy, ensuring that anyone can approach them with confidence.

Highlights from the Video: Kaikuru's Five Customer Service Promises

1. Friendly Interaction!
- Kaikuru ensures a warm and polite approach from the very first phone call.
2. No Uninvited Entry!
- The personnel will never enter the customer’s home without explicit permission. An evaluation can also be performed right at the entrance.
3. Careful Assessment!
- Each item, especially sentimental possessions, will be evaluated meticulously by professionals.
4. We Evaluate Old Items Too!
- Even if it’s an outdated flip phone from 30 years ago, a non-functional watch, or half-used perfume, customers are encouraged to inquire about these items.
5. Clear Explanations for Rejections!
- If any item cannot be purchased, the reasons will be explained clearly to ensure customer understanding and satisfaction.

Accessing the Customer Service Video

The video can be viewed at Kaikuru's official site. Kaikuru has established these five promises as guiding principles for their customer interactions, fostering a welcoming atmosphere for first-time users of their home visit buying service.

Features of Kaikuru Service

Kaikuru stands out with its comprehensive service that includes assessment and item pickup without requiring customers to carry items themselves. Key features include:

- Convenient In-Home Service: Customers can experience the entire process from assessment to pickup without needing to transport items to a store, making it particularly useful for larger furniture or appliances.
- Comprehensive Item Evaluation: The service covers a wide range of items, from furniture and appliances to daily necessities and hobby-related tools, regardless of the brand or age.
- Swift Assessment Process: Each assessment typically takes between 30 minutes to an hour, allowing immediate decisions on whether to sell, hold, or dispose of items on the spot.

Reducing Anxiety Around Home Visit Buying

Kaikuru remains committed to enhancing the comfort level of first-time users of home visit buying services by clearly communicating its service offerings and operational policies. This proactive approach ensures prospective users feel secure and informed throughout their experience.