Transforming Streaming Operations: ViewLift's Innovative AI Solutions
Transforming Streaming Operations: ViewLift's Innovative AI Solutions
In an era where digital content delivery is increasingly competitive, companies must leverage advanced technologies to stay ahead. ViewLift, a prominent name in digital solutions for content owners, has recently launched two pioneering AI-driven products that promise to redefine the landscape of streaming intelligence and customer support operations.
Introducing ViewLift Data Insights Pro™ and FanAssist AI™
ViewLift's newly introduced tools, Data Insights Pro™ and FanAssist AI™, are set to revolutionize how media companies and sports organizations handle business intelligence and customer service. These cutting-edge solutions are designed to provide actionable insights and facilitate efficient customer interactions, catering specifically to the needs of businesses operating in the fast-paced digital environment.
Data Insights Pro™: Your Virtual Analytics Assistant
The ViewLift Data Insights Pro™ is a conversational AI analytics tool that effectively operates as a virtual data analyst. It empowers executives by providing real-time insights through personalized text updates. Key features include:
- - Daily Summary Reports: Executives receive instant updates on critical performance metrics, allowing them to make informed decisions quickly.
- - Interactive Query Handling: The tool interprets follow-up questions sent via text, offering precise analytics on streaming trends, viewer behavior, and monetization metrics.
- - 24/7 Availability: Acting as an always-on analyst, it saves valuable time and enhances decision-making efficiency, greatly benefiting teams with tight schedules.
Rick Allen, CEO of ViewLift, emphasizes the tool's commitment to democratizing data access for partners. With it, identifying crucial viewership trends and revenue streams becomes straightforward, enabling swift and informed responses to market changes.
FanAssist AI™: Automating Customer Support
Alongside Data Insights Pro™, ViewLift also launched FanAssist AI™, a multilingual AI assistant that dramatically improves customer support processes. This platform not only reduces response times but also enhances the overall customer experience. Key capabilities include:
- - Integration with Ticket Systems: FanAssist AI™ seamlessly integrates with existing customer inquiry ticketing systems, allowing it to handle queries across different languages and channels.
- - Intelligent Automation: Using a sophisticated AI decision engine, it categorizes inquiries and automates responses, ensuring customers receive timely assistance across a broad range of issues.
- - Rapid Scaling for High Traffic: Proven effective, this AI significantly reduced customer support ticket volume by almost 90% during busy live events for a leading sports streaming service, demonstrating its value in maintaining high levels of fan engagement.
Enhancing Viewer Engagement with Advanced Recommendations
To further sharpen viewer engagement, ViewLift has incorporated Google Vertex AI into its framework, creating a powerful recommendations engine. By utilizing machine learning models developed from extensive behavioral and content data, clients are offered personalized content suggestions, fostering higher viewer retention and extended watch times. This dynamic approach adapts to individual viewer preferences and vastly enhances the streaming experience.
Setting the Stage for a New Era of Intelligent Streaming
With these innovative AI solutions, ViewLift solidifies its role as an industry leader in advancing over-the-top (OTT) services. As the demand for data-driven and personalized streaming solutions grows, these tools empower content owners to engage audiences more deeply, streamline operations, and drive profitability.
For those interested in experiencing the future of streaming intelligence, more information and demos for these products can be accessed at www.viewlift.com.
About ViewLift
ViewLift specializes in digital solutions, notably in live and on-demand video distribution. Utilizing proprietary cloud technology, they support various entertainment brands globally. Their array of services encompasses content management, multi-platform distribution, real-time analytics, viewer engagement tools, and diverse monetization models, ensuring content owners maximize both audience interaction and revenue.
With clients such as the National Hockey League and many top professional sports teams, ViewLift continues to innovate within the media and entertainment sectors, making a significant impact on how digital content is consumed.
Topics Entertainment & Media）
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