Accelerating Digital Transformation in Beauty Salons with SalonAnswer and Citizen's CP-B Payment System Integration

Accelerating Digital Transformation in the Beauty Salon Sector

Exceed System Inc., headquartered in Okayama, Japan, has announced an exciting update regarding its cloud POS system designed for beauty salons, named SalonAnswer. The system has officially integrated with Citizen Systems' self-service cash register, the CP-B Payment System. This integration aims to streamline the accounting processes in beauty salons while improving customer experience, thereby significantly promoting digital transformation (DX) within salon management.

Background of the Integration

In recent years, the beauty industry has faced pressing challenges due to a declining birthrate, an aging population leading to a shortage of workforce, and the increased demand for contactless services caused by the COVID-19 pandemic. Consequently, improving operational efficiency and enhancing customer service have become urgent priorities for salon operators. Key issues include reducing the waiting time during payment and easing the staff's workload regarding cash register procedures.

SalonAnswer, equipped with features such as customer management, appointment scheduling, sales tracking, and various analytical tools, has been implemented in over 9,000 salons nationwide, contributing significantly to improving operational efficiency and boosting revenue. On the other hand, Citizen’s CP-B Payment System supports both cash and cashless payments, featuring high security and simple operation for automated transaction processing across various business sectors.

The collaboration between these two systems will address the unique accounting needs of beauty salons, providing a smoother and more stress-free payment environment for both customers and staff.

More details about SalonAnswer's self-service cash register functionality can be found here.

Key Benefits of the Integration

With this new integration, beauty salons can expect to enjoy several significant advantages:

1. Significant Streamlining of Accounting Operations and Reduced Staff Burden

Customers can handle their own payments, freeing staff from cashier duties, allowing them to focus on treatments and customer interaction. This shift is expected to enhance overall service quality and helps address workforce shortages. Additionally, the integration minimizes human calculation errors and input mistakes, which streamlines the cash register closing process significantly.

2. Improved Customer Experience and Convenience

Customers can complete their payments at their own pace, effectively reducing the stress associated with waiting times. The cash register accommodates various payment methods—including cash, credit cards, QR code payments, and electronic money—allowing customers to choose their preferred payment method, thus vastly enhancing convenience. The option for contactless payment also offers customers added peace of mind.

3. Enhanced Management Control through Accurate Data Integration

Real-time synchronization between the sales data managed by SalonAnswer and the transaction data from the CP-B Payment System ensures that salon owners have precise insights into their sales situation at all times. This capability enables owners to make quicker and more accurate management decisions.

Future Prospects

Through this partnership, Exceed System and Citizen Systems are poised to further accelerate the digital transformation within beauty salons, supporting sustainable salon management. Both companies are committed to expanding features and collaboration based on customer needs, contributing to the overall advancement of the beauty industry.

For service details about SalonAnswer, please visit here.

About Exceed System Inc.

Exceed System Inc. specializes in developing, selling, and supporting systems tailored for the beauty industry. Its flagship product, SalonAnswer, has been adopted by numerous salons across the nation, significantly aiding in operational efficiency and revenue maximization.

About Citizen Systems Inc.

As a major company in the Citizen Group, Citizen Systems Inc. manufactures and sells information devices (such as printers and POS systems) and health devices (like blood pressure monitors and thermometers). The company has a long history of utilizing advanced precision machinery technology and integrating customer feedback into product development across various sectors to contribute to society.