Mobilus to Showcase Innovative CX Solutions at Osaka Conference 2025
Mobilus Co., Ltd., headquartered in Minato, Tokyo, is thrilled to announce its participation in the "Call Center/CRM Demo & Conference 2025 in Osaka," taking place on May 28 and 29, 2025. This event, organized by Call Center Japan and one of the largest in the western Japan area, provides an excellent platform for Mobilus to display its state-of-the-art customer experience (CX) solutions and share insights in its scheduled seminars.
Exhibition Overview
Mobilus specializes in developing CX branding strategies that anticipate client challenges, thereby enhancing corporate value and driving revenue growth. One of the company’s strengths lies in its use of AI for innovative solutions. Notable products include
MooA®, an operational support AI service that integrates generative AI and unique technology, and the
Mobi Series, a range of SaaS solutions promoting non-voice customer communication and automation through chatbots and voicebots. Impressively, the Mobi Series has been implemented in over 500 companies and has secured the top market share in the chatbot sector for seven consecutive years.
During the event, visitors can experience hands-on demonstrations of two groundbreaking products:
- - MOBI VOICE®, an advanced voicebot that offers a seamless query resolution through natural conversation, understanding customer intent.
- - MooA, an operational support AI that assists operators with real-time text transcriptions and enhances CRM integration through efficient summarization and intent extraction.
The Mobilus booth will be located at
2G-12, where attendees can experience the demo firsthand and learn how these solutions can improve both call center operations and customer interactions.
Seminar Participation
Mobilus will also lead two informative seminars during the conference, featuring topics that delve into the future of contact centers and the evolving role of AI. Prospective attendees can register for the seminars via the event’s website, noting that prior registration is necessary for participation. However, walk-in attendance is available, space permitting, starting about ten minutes before session times.
Seminar Details:
1.
Five-Year Outlook on Contact Centers
-
Theme: Defining the ‘AI Agent’ Essential for Contact Centers
-
Date: May 28 (Wed) from 9:00 AM to 10:00 AM
-
Panelists include:
- Tomohiro Ishii, CEO of Mobilus
- Toshio Dozono, CINO of Communication Business Avenue
- Junya Miyoshi, Panasonic CX Innovation Center
-
Moderator: Norio Akiyama, President of CXM Consulting
2.
Case Studies & Solutions Seminar
-
Theme: Redesigning Interaction Tasks and Customer Experience through Generative AI
-
Date: May 29 (Thu) from 12:30 PM to 1:15 PM
-
Lecturer: Yoshihiko Shintani, Division Head of Partner & Technical Sales at Mobilus
About Mobilus
Founded in September 2011, Mobilus aims to preemptively address customer hurdles through advanced CX solutions, thereby enhancing business effectiveness. The company develops products like
MooA® and the
Mobi Series to support clients in achieving superior customer interaction outcomes.
Mobilus operates under the motto: “A step ahead in CX for every business,” exemplifying its commitment to utilizing technology for CX enhancement. The firm’s active research endeavors include publishing reports, creating chaos maps, and conducting seminars to support and revolutionize customer experience strategies.
For more information about Mobilus and its offerings, please visit
Mobilus Official Website.
Conference Overview
- - Event: Call Center/CRM Demo & Conference 2025 in Osaka
- - Dates: May 28-29, 2025, 10 AM - 5 PM
- - Venue: MyDome Osaka
- - Organizers: Rick Telecom Co., Ltd. and Marketing Japan Inc.
- - Concurrent Events: E-commerce Fair Osaka 2025 and Marketing Technology Fair Osaka 2025
Mobilus is excited about this opportunity to showcase its innovations and contribute to the discourse on enhancing customer experience in the contact center space. Don't miss out on seeing the future of CX unfold at this premier event.