#USA #AI tools #Long Beach #myKaarma #Tech Video Grader

myKaarma Launches Groundbreaking AI-Powered Tools

In a significant advancement for the automotive service industry, myKaarma, a recognized leader in end-to-end service lane solutions and payment processing for dealerships, has introduced its brand-new Tech Video Grader alongside other AI-driven tools that promise to elevate service quality, drive increased appointments, and ultimately enhance repair revenue. This initiative is poised to revolutionize the workflow within automotive dealerships, focusing on delivering high-quality video content as a key performance indicator (KPI).

The Tech Video Grader Innovation

The centerpiece of myKaarma's launch is the Tech Video Grader, a pioneering tool designed to standardize the quality of technician-produced videos significantly. Utilizing myKaarma's proprietary Collaborative Workflow AI (cwAI) framework, the Tech Video Grader initiates a shift in focus from merely producing videos to ensuring those videos meet stringent quality standards. As stated by Ujj Nath, the CEO of myKaarma, "The industry has long prioritized the number of videos recorded; our data shows that quality is the true driver of trust, approvals, and revenue."

Pilot data indicates that repair orders associated with high-scoring technician videos have generated an impressive increase of $40 to $90 more per order when compared to lower-scoring videos, resulting in a consistent growth of approximately 12% across all manufacturers. Furthermore, dealerships that participated in the pilot program experienced a remarkable 10% improvement in overall video quality. This turnaround shows that empowering technicians to deliver high-caliber content can foster greater trust and engagement with customers.

Rod Harris, the Fixed Operations Manager at Holman Automotive, expressed enthusiasm about the implementation of the Video Grader, stating, "myKaarma's Video Grader enhances our approach in unimaginable ways. It ensures that every video not only adheres to our standards but also leads to increased approvals and revenue."

Additional AI Solutions and Their Impact

Alongside the Tech Video Grader, myKaarma has also introduced several supplementary AI tools aimed at enhancing operational efficiency:

1. ServiceConcierge with Service Pre-Diag

This innovative AI-powered voice agent operates around the clock, efficiently managing appointment bookings and directing complex queries. Pilot dealers have reported an 11.7% year-over-year growth in booked appointments, with the AI managing 22% of total bookings. Integrated with the Service Pre-Diag tool, this system interviews customers regarding their vehicle issues prior to their arrival, resulting in an impressive 20% increase in service requests and a 30-40 minute reduction in diagnostic time. David Pickett from MileOne Automotive Group noted that with the Pre-Diag system, technicians could diagnose issues before the vehicles even entered the service bay.

2. Improved Communications

myKaarma's flagship communications product has now integrated AI automation that significantly enhances the efficiency of inbound message management. The enhancements simplify the dealership's communication process, effectively reducing unnecessary status calls by 50% and speeding up response times. The introduction of "Action Required" categories further prioritizes urgent conversations, ensuring that critical communications are addressed promptly.

A Spotlight at NADA Show 2026

These innovative tools will be showcased at the upcoming NADA Show 2026, where attendees can witness firsthand the transformational impact of AI on automotive service workflows. myKaarma will be at Booth #1753W, offering demonstrations and presentations throughout the event.

An example of how these tools have been utilized in real-world settings, coupled with compelling data on their efficacy, suggests that the adoption of such technology can lead to substantial advancements in dealership efficiencies and customer satisfaction.

To learn more about the powerful innovations that myKaarma is bringing to the automotive landscape, visit their website at mykaarma.com.

In summary, with the introduction of quality assessment tools such as the Tech Video Grader, plus innovations in appointment management and communications, myKaarma illustrates a committed effort towards enhancing the automotive repair industry's service standards profoundly.