#Japan #Kyoto #ISO 27001 #Helpfeel #Customer Support AI

Helpfeel Achieves Major Security Milestone with ISMS Certification

In a significant advancement towards enhancing information security, Helpfeel, a leading provider of AI-driven customer service solutions, announced that it has been awarded the International Standard for Information Security Management System (ISMS) certification ISO/IEC 27001:2022, as well as JIS Q 27001:2023, effective from May 12, 2025. This certification underscores the commitment of Helpfeel to uphold a high standard of information security management across its operations.

Background of the ISMS Certification

Helpfeel has long understood the critical importance of information security in providing services. By March 2025, the company's customer support AI, known as Helpfeel, had been successfully implemented at over 600 sites, primarily among enterprise clients, demonstrating a swift expansion in adoption. Besides enhancing external FAQ solutions, Helpfeel is also being used for internal help desk operations, leading to increasingly stringent security requirements from user companies.

Due to these evolving expectations, Helpfeel sought to obtain ISMS certification to fortify its security framework and ensure transparency to its users. The company’s dedication to protecting critical knowledge assets of businesses remains paramount, and the ISMS certification is a testament to this pledge. Helpfeel aims to continuously provide safe and reliable services while supporting organizations in managing their knowledge assets more effectively.

What ISMS Certification Means

The ISMS certification, based on the ISO/IEC 27001 standard, illustrates that Helpfeel has implemented an effective management system to safeguard the confidentiality, integrity, and availability of information. This certification process includes third-party evaluations indicating that Helpfeel's security measures align with global standards, providing an assurance that the organization adheres to exceptional information security management practices.

Helpfeel Company Overview

Helpfeel was founded on December 21, 2007, and officially established its Japanese subsidiary on December 4, 2020, with CEO Katsuki Rakusei at the helm. The company’s headquarters is located in Kyoto, Japan, with an office in Tokyo, further empowering its operations across major urban centers in the country.

Helpfeel operates under the premise of facilitating data-driven management for businesses by accurately collecting, analyzing, and transforming customer interaction insights into usable knowledge. The aim is to enhance customer satisfaction and business improvements holistically. The company offers three main products to support this mission:

• - Helpfeel: An AI-powered customer service solution designed to streamline inquiries and improve customer experience.
• - Helpfeel Cosense: A knowledge management platform that fosters a culture of documentation and access to information.
• - Gyazo: A tool for instant image and video sharing, supporting efficient communication and information flow.

With the ISO/IEC 27001:2022 certification, Helpfeel not only reaffirms its commitment to security and excellence but also positions itself as a trustworthy partner for enterprise clients, looking to enhance their own customer support through advanced AI solutions. The certification is valid until May 11, 2028, and reflects the continuous improvement mindset that Helpfeel embraces as it navigates the complexities of modern customer service and information management.

In conclusion, Helpfeel's attainment of the ISMS certification is a groundbreaking step forward in reinforcing security protocols. Its proactive stance on information security is expected to bolster its relationships with clients and stakeholders, ensuring that they can safely leverage AI innovations to meet their business goals.