#Japan #Tokyo #Customer Support #Marketing Association #PR TIMES

First Customer Support and Customer Success Networking Event

On July 17, 2026, the Marketing Association Co., Ltd., known for its inquiry management services, will host its inaugural Customer Support and Customer Success Networking Event in collaboration with PR TIMES, a provider of customer support tools. This live event will take place in the vibrant heart of Tokyo, aiming to bring together professionals from various industries involved in inquiry management.

The focus of this first gathering is to explore methods for optimizing inquiry handling systems, offering participants valuable insights and strategies. The event will feature two major sessions presented by leading industry experts, creating an engaging atmosphere for all those involved in customer support and success roles.

Mini-Seminar Details

Marketing Association Co., Ltd.

• - Topic: "Achieving Operational Efficiency: Effective Outsourcing for Customer Support"

PR TIMES, Inc.

• - Topic: "Reducing Inquiry Volume: Enhancing Customer Self-Service with Effective FAQ, Chatbot, and Form Integration"

After the seminars, attendees will have the chance to participate in an interactive Q&A session, fostering networking opportunities with peers from similar fields and allowing for open discussions with the co-hosting companies. This is an ideal time to share accumulated knowledge and seek solutions to any challenges faced in customer service.

Who Should Attend?

This event is perfect for:

• - Professionals looking to share insights on inquiry handling.
• - Individuals seeking to discuss operational frameworks and system development.
• - Those eager to learn about the latest trends and case studies in customer service.
• - Anyone in search of business partnerships or information collection.
• - Individuals aiming to improve personalized responses and overall service efficiency.
• - Teams struggling with resource constraints in their inquiry departments.
• - Smaller organizations managing customer support operations with limited staff.

Event Schedule

The schedule for the evening is as follows:

• - 17:45: Venue opens
• - 18:00-18:05: Opening greetings and schedule overview
• - 18:05-18:45: Seminars by Marketing Association and PR TIMES
• - 18:45-18:50: Attendee survey completion
• - 18:50-18:55: Venue preparation for networking
• - 19:00: Networking event begins
• - 19:45: Mid-event closing remarks
• - 20:00: Event concludes

All participants are encouraged to take part in the surveys, which will allow attendees to receive presentation materials from each company. This is a unique opportunity to learn from each other and to connect over shared experiences.

Event Overview

• - Name: First Customer Support and Customer Success Networking Event: Building Efficient Inquiry Management Systems
• - Date: July 17, 2026 (Friday), from 18:00 to 20:00 (Doors open at 17:45)
• - Venue: Yorimichi Conference Room Suidobashi
• - Address: TKi Building, Basement 1F, 3-3-1 Kanda Misakicho, Chiyoda City, Tokyo 101-0061
• - Nearest Stations: 4-minute walk from Suidobashi Station (JR Chuo Line) and 7-minute walk from Jimbocho Station (Tokyo Metro Hanzomon Line)
• - Entry Fee: Free
• - Co-hosts: PR TIMES, Inc. and Marketing Association Co., Ltd.

Important Notes

• - Please bring two business cards for registration.
• - Due to high demand, each company is limited to two participants. Thank you for your understanding.
• - If the organizing committee identifies your company as a competitor, participation may be declined.

For further details and registration, please visit our corporate website links provided above.