#Knoxville #United States #PerfectServe #KLAS Awards #Lightning Bolt

PerfectServe Achieves Recognition in 2025 Best in KLAS Awards

PerfectServe®, recognized as a prominent provider of cloud-based clinical collaboration and scheduling solutions, has marked a significant milestone by winning two prestigious Best in KLAS awards in 2025. The awards underscore the effectiveness of its flagship platforms, namely Lightning Bolt Scheduling and PerfectServe's clinical communications services. Lightning Bolt Scheduling clinched the top spot in the Physician Scheduling category, while the latter earned the best honors in Clinical Communications for the ambulatory and post-acute care segment.

This year’s awards are particularly noteworthy as it marks the first time PerfectServe has secured two Best in KLAS recognitions simultaneously. Lightning Bolt Scheduling has historically performed well, having previously won in 2017, 2018, and 2024. This consistent performance highlights the platform's reliability and effectiveness.

The Power of Optimization and Communication

According to PerfectServe’s CEO, Guillaume Castel, these accolades affirm the company's strategic direction focused on unifying provider scheduling with clinical collaboration across various healthcare settings. “Our solutions allow healthcare providers to efficiently manage workforce schedules while ensuring communications are directed to the appropriate personnel at optimal times,” stated Castel. This efficiency leads to improved patient experiences and less administrative burden on healthcare teams.

Lightning Bolt Scheduling

Lightning Bolt Scheduling employs sophisticated combinatorial optimization techniques to revolutionize the physician scheduling process. The platform’s advanced rules engine expertly synchronizes provider preferences with the needs of healthcare organizations. This means that administrators can generate schedules more quickly than with traditional methods while ensuring fairness in shift distribution and coverage.

Users have noted the ease with which they can adapt to Lightning Bolt Scheduling. One manager shared in a recent KLAS survey, “It's incredibly user-friendly, especially for those who are not familiar with scheduling software. It simplifies what used to be a time-consuming process.” The platform’s ability to generate real-time updates across all linked systems eliminates confusion, allowing all team members access to the most current scheduling information.

Customer Support Excellence

Feedback about PerfectServe’s customer service is overwhelmingly positive. Customers appreciate the tailored support specific to their operational needs. One coordinator expressed, “Our consultant team understands us deeply and provides support tailored to our unique challenges. We couldn’t achieve our success without them.”

Enhanced Clinical Communication

PerfectServe's clinical communication capabilities are integral to its offerings, facilitating seamless collaboration among care teams across both inpatient and outpatient environments. This intelligent routing system ensures that messages reach the right members of the healthcare team at crucial moments, improving overall care coordination. The platform accommodates complex workflows, enhancing communication even amidst sophisticated hospital infrastructures.

A manager remarked on how PerfectServe has transformed their communication practices. “Before, we faced many challenges with devices like pagers that felt outdated. Transitioning to PerfectServe has been a revelation for us,” they stated, highlighting the critical role strong communication plays in a healthcare setting.

Conclusion

PerfectServe continues to drive innovation in healthcare delivery. By uniting professional scheduling with advanced communication tools, the company fosters a more responsive and efficient healthcare system capable of improving patient care. As healthcare organizations navigate their operational challenges, PerfectServe's dual KLAS award recognition in 2025 reinforces its commitment to enhancing healthcare services through technology. For more details on their solutions, visit PerfectServe.com.

About PerfectServe

With over 25 years of experience in healthcare, PerfectServe is a trusted partner for more than 500 hospitals and 30,000 medical practices. Their goal is to improve care delivery through effective communication and scheduling solutions.

About KLAS

KLAS is a global research and insights firm focused on improving healthcare delivery through unbiased insights derived from healthcare professionals and clinicians. Their reports serve as vital tools for organizations seeking to enhance vendor performance.