Insights from the Latest Survey on Air Conditioner Cleaning Duration

In an effort to enhance the quality of air conditioner cleaning services, Ouchi ni Pro conducted a comprehensive survey focusing on cleaning duration. This survey aimed to gather insights from customers regarding their experiences and expectations when it comes to air conditioner maintenance.

Key Findings

The survey involved 100 respondents (38 men, 61 women, and one undisclosed gender) from various regions in Japan. The research took place in January 2026 via CrowdWorks, allowing for diverse opinions to be gathered effectively from internet users.

Communication and Transparency

One notable finding was that an impressive 90% of participants reported receiving some form of explanation about the cleaning process before the work commenced. Specifically, 14 respondents stated they received a detailed explanation, while 77 received a simple one. Only three individuals felt they were not briefed at all.

Adherence to Schedule

When it came to the duration of the cleaning work, approximately 70% of customers noted that the cleaning concluded on schedule. Moreover, 20% reported that the team finished earlier than anticipated. This level of adherence to timelines seems to reflect positively on the service's reliability, contributing to overall customer satisfaction.

Customer Experience During Cleaning

Interestingly, a significant number of respondents (81%) indicated that they were able to go about their day without any disruptions during the cleaning process. Only a small fraction found it uncomfortable or too intrusive. Many opted to either stay indoors or engage in tasks such as working or taking care of household chores while the cleaning was underway. Notably, 56% spent their time comfortably within their homes, highlighting a trend of clients feeling at ease even while undergoing a service in their personal spaces.

The Need for Explanations During Delays

Despite the majority feeling satisfied with the duration of the service, there remains a clear demand for communication about potential delays. Almost 90% of respondents expressed a desire for explanations if the cleaning took longer than expected, with 33% stating they would