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Georgia Power's Customer Protection Pledge

Georgia Power is taking significant steps to reaffirm its dedication to its customers as the state experiences rapid growth. The company has launched a new initiative, termed the Customer Protection Pledge, to ensure that the interests of residential and small business customers remain at the forefront amid increasing demand for energy. This Pledge introduces a comprehensive strategy designed to provide economic benefits to its customer base while efficiently managing the state’s expanding energy requirements.

As new residents flock to Georgia and major energy consumers such as data centers and manufacturing facilities opt to set up operations in the state, Georgia Power is proactively addressing these developments. With a history spanning over 140 years, the company has consistently focused on delivering reliable and affordable energy. Currently, its rates are approximately 15% lower than the national average, with an aim to keep them affordable while still investing in reliable infrastructure.

The six key points of the Customer Protection Pledge include:

1. Protect Your Rates and Keep Energy Affordable: Georgia Power is committed to maintaining affordable energy rates for its customers, ensuring that any growth does not lead to increased costs.

2. Ensure New Large-Energy Users Pay Their Way: The company plans to implement strategies whereby large-scale energy users directly contribute to the costs of infrastructure development, preventing the financial burden from falling on small customers.

3. Invest in a Stronger, More Reliable Grid: Ongoing investments aim to enhance the energy grid's reliability, improving service for over 500,000 customers as evidenced by their recent Grid Investment Program.

4. Negotiate Fairly and Transparently for Property: Georgia Power pledges to maintain transparency in its property negotiations, serving the interests of the community while fostering responsible growth.

5. Power a Balanced, Reliable Energy Future: Through diversification in energy sources—nuclear, coal, natural gas, and renewables—Georgia Power aims to create a balanced energy portfolio that safeguards the environment and serves the community effectively.

6. Protect What We Share: A focus on community values and environmental responsibility stands central to Georgia Power’s strategy. By committing to protect shared resources, the company is investing in both its customers and the surrounding communities.

Kim Greene, the chairman, president, and CEO of Georgia Power, emphasized that the company’s approach is distinguished from other regions facing challenges with rapid growth, higher electric rates, and lower reliability. “Our Pledge clearly defines and solidifies the strategy that has been working for Georgia Power customers and our communities in recent years,” Greene stated.

Moreover, looking ahead, Georgia Power plans to deliver savings of $102 annually to the average residential customer starting in 2029. This forward-looking approach not only supports the current customer base but also positions Georgia as a favorable destination for new residents and businesses.

To learn more about how Georgia Power continues to ensure that energy remains both reliable and affordable for millions across Georgia, you can visit their website at Georgia Power.

The enduring commitment to customer satisfaction by Georgia Power is recognized with accolades for its world-class service. As an electric subsidiary of Southern Company, Georgia Power remains focused on delivering clean, safe, reliable, and affordable energy while expanding its services for the benefit of all customers.