EmberPoint Releases Medical DX Report on Patient Communication Improvements

EmberPoint Co., Ltd., based in Chiyoda, Tokyo, has recently published a new white paper titled "Eliminating Inefficiencies in Patient Communication: Reducing Workload and Increasing Patient Influx in the Medical Industry". This report focuses on the ongoing digital transformation (DX) within healthcare, providing practical solutions to address rising operational burdens faced by medical professionals.

Background

Japan's national healthcare expenditure is approximately 46.7 trillion yen, placing it fourth worldwide. However, the sector struggles with significant workforce shortages and slow digital adoption. The number of physicians remains below the OECD average, and outdated communication methods such as fax dominate, increasing the workload on healthcare providers.

Despite expectations surrounding advanced DX technologies like AI and telemedicine, around 80% of healthcare facilities have yet to introduce AI due to concerns about cost-effectiveness. The white paper positions the optimization of patient communication as a tangible and beneficial initial step towards successful DX.

Research indicates that over 90% of healthcare workers experience challenges with information transmission via phone and fax, underlining the necessity for digital transformation in this domain. Improving communication will not only alleviate operational burdens but also enhance overall management efficiency.

Key Insights from the Report

1. Challenges in Advanced DX Adoption: The paper outlines the "three hurdles" faced by online medical consultations and reviews the current state of AI implementation, guiding healthcare facilities on where to begin their DX journey.
2. Case Study on No-Show Reduction: One success story detailed in the report comes from a comprehensive dental supplies company, which utilized an email reminder system to automate follow-ups, achieving a one-third reduction in no-shows. The specifics of this strategy provide valuable insights into managing appointment cancellations effectively.
3. Practical Improvements in Patient Communication: Beyond appointment reminders, the report offers digital communication strategies that can improve patient relationships and subsequently lead to increased patient numbers. This includes follow-ups for no-shows and strategies to reinforce connections with patients.

In conclusion, this white paper offers actionable insights for streamlining operations in busy medical environments, aiming to foster stable practice management. To access the report for free, visit the following URL: Download White Paper.

For Inquiries

If you have any questions regarding this matter, please contact the Marketing Department of EmberPoint Holdings at:

- Phone: 03-6868-8980
- Email: [email protected]

Company Overview

- Name: EmberPoint Co., Ltd.
- Headquarters: 20th Floor, Yurakucho Denki Building North, 1-7-1 Yurakucho, Chiyoda, Tokyo 100-0006
- Representative: Masato Igarashi
- Capital: 100 million yen
- Established: December 1999
- Website: EmberPoint Website

For more than two decades, EmberPoint has supported corporate communication initiatives leveraging top-notch email marketing services. Their offerings include high-performance email delivery service "Mail Publisher," marketing automation tool "Engage Cros," and semi-custom mobile app packages "App Publisher." These services are designed to enhance integrated messaging platforms and strengthen engagement between companies and customers.

Please note that "EmberPoint" and its logo, as well as the product and service names mentioned, are trademarks of EmberPoint. Unauthorized duplication or reproduction is prohibited.