#USA #New York #agentic AI #Streaming #ViewLift

ViewLift's Game-Changing Agentic AI for Streaming Platforms

In a significant advancement for digital media solutions, ViewLift, a prominent player in the sports and entertainment sector and a subsidiary of DAZN, has rolled out its cutting-edge Agentic AI within its Content Management System (CMS). This innovative technology is set to transform how streaming operations streamline their user support processes, making them more efficient and user-friendly.

Overview of Agentic AI's Functionality

The newly implemented Agentic AI is designed to automate various repetitive and manual support tasks that are cumbersome for streaming services hosting hundreds of thousands of subscribers. Traditionally, administrators spend countless hours resetting accounts, verifying subscriptions, or processing refunds—tasks that require meticulous manual intervention. Now, with Agentic AI, administrators can converse with the system using plain language to describe a task, and the AI will perform these actions on behalf of the admin within the CMS.

For instance, an administrator can prompt the AI to retrieve specific subscriber profiles, updated device registrations, or generate login codes. Additionally, it can administer billing queries, modify subscription statuses, or even bulk edit user accounts, thus freeing up significant time for support teams.

Enhancing User Experience

While the Agentic AI handles numerous user-related tasks, it is important to note that any action that alters user data—such as subscription status changes or refunds—requires human approval. This mechanism ensures that sensitive operations regarding accounts and payments remain under human oversight, thus eliminating the risk of errors and unauthorized changes.

Manik Bambha, President of ViewLift, emphasized, "Managing a streaming service shouldn't translate into an endless abyss of administrative tasks. Our clients' teams are adept at discerning fan and viewer expectations. Each minute spent resetting credentials or managing refunds translates to lost opportunities to engage and serve fans better. Agentic AI reallocates that time, affording teams the chance to focus on enhancing viewer experiences while maintaining control over subscriber data."

Features of Agentic AI

The Agentic AI integrates smoothly into the CMS via a sidebar. Below are its core capabilities:

• - Subscriber Management: Immediately access any subscriber's profile, view their registered devices, create login codes, substitute postal codes, and update or anonymize accounts individually or in bulk.
• - Billing and Subscriptions: Review billing history and transactions, manage VIP status, reinstate subscriptions, and process refunds seamlessly.
• - Page Creation: Effortlessly duplicate any existing page from a library of over 80 design modules to a new URL with just one click.

All read-only requests are executed instantly, whereas data-modifying actions await administrator approval, preserving the integrity and security of account information.

Availability

The Agentic AI feature is now available for all ViewLift clients. Interested parties can request a demonstration through the official ViewLift website, www.viewlift.com.

About ViewLift

ViewLift specializes in digital solutions particularly tailored for content holders, especially in live and on-demand video streaming. Utilizing proprietary cloud-based technology, ViewLift powers digital platforms for global sports, media, and entertainment brands. The services they offer range from content management and multiplatform distribution to real-time analytics, viewer engagement tools, and various monetization options (AVOD, SVOD, TVOD, and hybrid).

ViewLift's clients include notable organizations like the National Hockey League and various professional sports teams and networks.

For further details on their services, visit ViewLift's website.

Conclusion

In conclusion, ViewLift's introduction of Agentic AI is poised to revolutionize the streaming operations of sports and entertainment organizations by optimizing administrative efforts and enhancing user satisfaction. This innovative approach not only saves time but also enhances the overall service quality delivered to subscribers.