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GAC CARE+: A New Era of Customer Service in Europe

On October 12, 2026, the 91st edition of the Paris Motor Show kicked off at the Paris Expo Porte de Versailles, marking a significant occasion for GAC Group. During the event, GAC unveiled its comprehensive global service brand, GAC CARE+, designed to enhance customer experience across Europe. This initiative is part of GAC's broader goal to establish a localized and user-centric approach in the European market.

GAC CARE+ aims to provide 24/7 service support, operating under the guiding philosophy of "Always present, always attentive." This approach promises not only convenience but also an elevated level of reliability and user satisfaction. From vehicle selection and purchase to daily usage and maintenance, GAC CARE+ offers an integrated experience for car owners across the continent.

Commitment to Quality and Reliability

The company emphasizes its dedication to quality and service consistency. In launching GAC CARE+ in Europe, GAC seeks to evolve from basic support mechanisms to comprehensive value-added services throughout the vehicle's lifecycle. This evolution aims to ensure that customers enjoy a premium ownership experience.

To ensure maximum convenience, GAC is offering three years of complimentary roadside assistance across Europe. Additionally, with a state-of-the-art parts distribution center located in Rotterdam, GAC boasts a remarkable spare parts order fulfillment rate exceeding 95%, with an average shipping time of just 36 hours.

Also, in terms of quality assurance, GAC provides an eight-year or 160,000 km warranty for vehicles, alongside an eight-year or 200,000 km battery warranty. This commitment showcases GAC's confidence in its products while providing peace of mind for customers.

Localized Customer Support

GAC plans to enhance customer interaction by launching a local language call center in France, with plans to gradually expand support across more regions in Europe. Another facet of GAC CARE+ is the continuous over-the-air (OTA) software updates for vehicles, ensuring that customers receive the latest enhancements and upgrades seamlessly.

The official app for GAC vehicles integrates remote vehicle control features and is compatible with home charging solutions adhering to European standards, effectively dovetailing with household energy needs while providing both online and offline services.

Personalized and Efficient Services

GAC believes that outstanding products are the foundation for building trust; however, exceptional service is what sustains it. GAC CARE+ in Europe aims to combine standardized processes, localized responses, personalized attention, and a smarter ecosystem to offer a higher level of service that addresses the unique preferences and needs of European consumers.

In conclusion, as GAC embarks on this new chapter with GAC CARE+, the company is setting a high standard for automotive customer service in Europe. For more information about GAC and its offerings, visit GAC Group or follow them on social media.