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DialCare and Zelis Collaborate to Broaden Telehealth Services

In a significant move to enhance healthcare accessibility, DialCare has announced a strategic partnership with Zelis, a recognized leader in healthcare technology solutions aimed at modernizing the healthcare financial ecosystem. The collaboration aims to deliver DialCare's comprehensive suite of telehealth services to Zelis's expanding network of brokers, third-party administrators (TPAs), and healthcare payers. This groundbreaking partnership marks Zelis's entry into the telehealth service arena.

Expanding Access to High-Quality Care

DialCare's offerings include a wide range of virtual care options: from Urgent Care, Virtual Primary Care, Therapy, Psychiatry, to specialized services like Teledentistry and even Virtual Vet options for pet care. This sets the stage for Zelis clients to tap into modern, efficient solutions designed for non-emergency conditions and general healthcare needs.

Zelis aims to simplify the financial journey in healthcare by streamlining processes for patients to find, navigate, and finance their care. The company has developed five core capabilities that encompass the entire financial journey, ensuring that patients experience smoother access to care, from managing networks to ensuring the accuracy of claims.

Becca Bean, the Senior Vice President of DialCare, expressed excitement about the collaboration: "We are thrilled to partner with Zelis to enhance accessibility to high-quality care. As organizations look to diversify benefits for evolving consumer demands, DialCare is positioned to deliver our telehealth products through Zelis's extensive network."

A Joint Mission to Alleviate Healthcare Friction

Zelis is committed to reducing the financial burdens in healthcare while improving experiences for payers, providers, and patients alike. The partnership with DialCare aims to accelerate this mission by offering innovative network models that will increase access to care in underserved regions and provide convenient, digitally enabled options for consumers. Jay Deady, President of Price Optimization at Zelis, emphasizes that this collaboration brings them closer to their goal of removing barriers that often hinder patients from accessing necessary care.

DialCare's Rich History in Telehealth

Founded as a subsidiary of Careington International Corporation, DialCare is built upon over 45 years of experience in health and wellness benefits. Since launching its telehealth company in 2017, DialCare has rapidly grown and become a distinguished player in the telehealth market. By harnessing valuable insights gained from various telemedicine experiences, DialCare has crafted a service model that effectively meets the changing needs of consumers and organizations.

Comprehensive Virtual Health Services

DialCare offers a truly versatile package of telehealth services. The Physician Access program provides round-the-clock access to non-emergency healthcare from a network of fully credentialed physicians based in the U.S. For those requiring ongoing care tailored to chronic conditions, the Virtual Primary Care service offers dedicated attention from physicians. Mental health needs are addressed through the Mental Wellness program, which connects users with licensed mental health professionals for emotional support. In addition, their Teledentistry services allow patients to consult with licensed dentists anytime via video or phone dialogues, enhancing accessibility for dental care, while the Virtual Vet program extends this convenience to pet owners seeking veterinary advice.

Available nationwide, DialCare's solutions can be tailored for organizations of varying sizes and industries, making telehealth services more accessible than ever.

For those interested in exploring the range of telehealth options DialCare offers, more information can be found on their website at dialcare.com.

Conclusion

The collaboration between DialCare and Zelis heralds a new era in telehealth offerings, which promises not only to increase accessibility to essential healthcare services but also to streamline financial processes, ultimately leading to better experiences for all stakeholders involved in the healthcare journey.