Collaboration Between Mirairo ID and Kuroneko Members for Inclusive Delivery Services

Introduction

On August 17, 2026, Mirairo, a company based in Osaka, and Yamato Transport, headquartered in Tokyo, will launch a new collaborative service between their respective systems: the Mirairo ID and Kuroneko Members. This initiative aims to improve the delivery experience for individuals with disabilities by enabling them to register their delivery preferences in advance. The goal is to facilitate a more secured and comfortable package receipt environment for these customers.

Overview of the Service and Usage Process

By linking the Mirairo ID and the Kuroneko Member ID, users will have the ability to communicate their delivery preferences effectively. These preferences will be delivered directly to the devices used by Yamato delivery drivers, allowing for tailored service that meets the specific needs of customers.

How to Use the Service

1. Tap on the Kuroneko Members Icon
- Locate the Kuroneko Members icon on the homepage of the Mirairo ID app.

2. Link Accounts
- Connect your Mirairo ID account with the Kuroneko Member ID.

3. Register Delivery Requirements
- Use the Kuroneko Members interface to input your specific requests for delivery.

Types of Requests You Can Register

Users can register specific requests for their deliveries, such as:

- Requesting the driver to wait for a specified period (30 seconds, 1 minute, 1.5 minutes, or 2 minutes) after ringing the doorbell.
- Asking for multiple rings on the intercom.
- Requesting the driver to speak clearly and slowly.
- Providing essential details about the package, such as sender information, item name, size, weight, and type (e.g., room temperature, refrigerated, cash on delivery).
- Eliminating the need for a signature upon receipt.
- Requesting that if not at home, the package not be left in a delivery box but returned.
- Indicating specific preferences for placing the item in a delivery box.

Background and Future Goals of the Collaboration

Both companies began their journey together in 2019, focusing on universal manners certification initiatives. This involved conducting surveys with individuals with disabilities and reviewing signage at Yamato Transport locations. In 2022, they jointly developed unique