TTEC Holdings Achieves Silver Certification in Racial Equity Commitment through MLT's Black Equity at Work Program

TTEC Achieves Silver Certification in Racial Equity

TTEC Holdings, Inc. (NASDAQ: TTEC), a prominent player in the customer experience technology field, has made significant strides in promoting racial equity within its organization. Recently, the company was awarded Silver Certification under Management Leadership for Tomorrow's (MLT) Black Equity at Work program. This recognition underscores TTEC's enduring commitment to foster an inclusive workplace for all employees.

Commitment to Inclusion and Equity

The Silver Certification highlights TTEC's dedication to advancing racial equity across various aspects of its operations. This achievement is not merely a badge of honor; it is a reflection of the measurable progress the company has made in areas such as hiring practices, employee promotion pathways, equitable compensation, and creating an inclusive work atmosphere. According to Laura Butler, TTEC's Chief People Officer, this certification is a pivotal moment in the company's continuous journey toward inclusivity. She stated, "This certification marks a significant milestone in our ongoing commitment to creating an inclusive workplace where all employees can thrive."

The rigorous assessment by MLT evaluated critical factors, including black representation across various levels within the company, the inclusivity of workplace culture, fair compensation practices, and development opportunities available to all employees. TTEC's affirmative steps in these areas showcase a resolute intention to embed equity within the company’s core values.

Role of Employee Resource Groups

A key player in this accomplishment has been TTEC's employee resource group, Champions of Color. This group has been instrumental in cultivating a culture of inclusiveness through initiatives including cultural celebrations and engagement activities, notably during events like Customer Service Week. Ebony Langston, who heads TTEC Healthcare Solutions and chairs TTEC's Diversity Council, expressed pride in this achievement. She articulated, "Achieving Silver Certification in MLT's Black Equity at Work program reflects the collective efforts of our team to ensure that equity is at the heart of everything we do."

Overview of MLT's Certification Framework

MLT's Black Equity at Work Certification is more than a recognition program—it is an established standard aimed at providing organizations with a clear framework to facilitate meaningful and measurable progress towards racial equity. Since its launch over two decades ago, the program has supported various companies in their efforts to create fairer workplaces for individuals of color.

MLT’s approach encourages firms to set forth concrete strategies to improve the representation of black individuals within their ranks and ensure diverse perspectives are integrated into decision-making processes.

About TTEC Holdings

TTEC (pronounced T-TEC) Holdings, Inc. has been a forerunner in the customer experience technology and services sector since its inception in 1982. With a focus on AI-enhanced digital solutions, TTEC serves a diverse range of prominent brands, offering innovative services that enhance customer interactions at every level. The company prides itself on achieving high client and employee satisfaction rates around the globe, employing around 54,000 individuals across six continents.

To delve deeper and discover more about TTEC and its initiatives, one can visit their official site at TTEC.com.

About Management Leadership for Tomorrow (MLT)

Management Leadership for Tomorrow is a nationally recognized nonprofit organization dedicated to bridging racial wealth gaps and improving the economic landscape for people of color. MLT offers an array of programs designed to equip professionals with skills necessary for career advancement while advising employers on how to cultivate equitable workplace environments.

In summary, TTEC's achievement of Silver Certification represents not just a remarkable accomplishment but also a commitment to ongoing efforts aimed at ensuring that equity and inclusivity are woven into the fabric of their workplace culture.