Infinitus Unveils Cutting-Edge Clinical AI Agents for Enhanced Patient Engagement
In a groundbreaking move, Infinitus Systems, Inc. has launched its next generation of clinical AI agents aimed at revolutionizing patient engagement in healthcare settings. As a major player in healthcare communications, Infinitus operates over 100 million minutes of conversations yearly, leveraging artificial intelligence to reshape how patients communicate with healthcare professionals.
The release of these intelligent agents is particularly timely, considering recent research from Infinitus showing that a significant portion of patients, 43% to be precise, have refrained from asking essential questions during medical consultations due to embarrassment. Furthermore, after receiving a diagnosis, a shocking 83% of patients reported they had questions for their providers outside of standard hours. Recognizing these barriers to effective communication, Infinitus has developed AI agents that offer a secure and empathetic solution, thereby streamlining patient education, care management, and health assessments.
These newly launched agents are equipped to simulate natural, human-like interactions, blending the expectations of personalized customer service with clinical healthcare needs. By understanding when to educate, reassure, or escalate issues, the AI agents effectively extend the capabilities of healthcare teams. Notably, the enhancement includes support for Spanish language interactions, ensuring that a broader audience can benefit from tailored health information in their preferred tongue.
Ankit Jain, CEO and co-founder of Infinitus, emphasized the transformative potential of these AI agents in bridging the existing gaps between patients and healthcare providers. 'Our next-generation clinical agents usher in a new era for patients, one of trusted and empathetic interactions,' he stated. Jain further elaborated that the foundation of these agents is based on robust data and assessment criteria that promise the highest quality of patient experience.
The AI's ability to convey a sense of trust is largely due to its natural speech patterns, tone, and clarity. These agents possess an inherent awareness of medical concepts, allowing them to evaluate symptom severity and manage medications following protocols. They are designed to identify medical emergencies and escalate them to professional healthcare providers as necessary, all while maintaining detailed communication with the patient's primary care team for seamless follow-up.
The new clinical agents operate under a proprietary five-pillar evaluation framework focusing on professionalism, empathy, accuracy, privacy, and safety. Infinitus remains committed to the continuous evaluation of its agents through live patient call sessions, ensuring compliance with HIPAA security regulations.
Dr. Erin Palm, CMO at Infinitus, brought a personal touch to the discussion, noting the critical need for healthcare providers to focus on patient needs. 'As a physician, I understand the constraints on time during consultations,' she highlighted. 'The introduction of these clinical agents represents a significant leap forward in achieving better patient care without overwhelming providers.'
Tests conducted on these clinical agents regarding fairness and equity yielded promising results, indicating no discernible differences in accuracy across various demographics. Infinitus reported that over 50% of the patient population encompassed individuals over 65, and more than 25% hailed from areas with high social vulnerability, showcasing the AI's utility among historically underserved groups.
This release follows Infinitus's development of a new direct-to-patient solution suite and strategic partnerships with notable organizations, including Outshift by Cisco and IBM, as well as Salesforce. The company has also gained accolades, being named among CB Insights' Digital Health 50 and Fast Company's World's Most Innovative Companies list in 2025.
Infinitus continues to lead in the field of agentic AI communications, establishing itself as a vital partner in healthcare, providing innovative solutions that enhance patient experience, ease provider workloads, and ultimately foster better health outcomes. The evolving landscape of digital healthcare communication will undeniably benefit from Infinitus's pioneering advancements.
The release of these intelligent agents is particularly timely, considering recent research from Infinitus showing that a significant portion of patients, 43% to be precise, have refrained from asking essential questions during medical consultations due to embarrassment. Furthermore, after receiving a diagnosis, a shocking 83% of patients reported they had questions for their providers outside of standard hours. Recognizing these barriers to effective communication, Infinitus has developed AI agents that offer a secure and empathetic solution, thereby streamlining patient education, care management, and health assessments.
These newly launched agents are equipped to simulate natural, human-like interactions, blending the expectations of personalized customer service with clinical healthcare needs. By understanding when to educate, reassure, or escalate issues, the AI agents effectively extend the capabilities of healthcare teams. Notably, the enhancement includes support for Spanish language interactions, ensuring that a broader audience can benefit from tailored health information in their preferred tongue.
Ankit Jain, CEO and co-founder of Infinitus, emphasized the transformative potential of these AI agents in bridging the existing gaps between patients and healthcare providers. 'Our next-generation clinical agents usher in a new era for patients, one of trusted and empathetic interactions,' he stated. Jain further elaborated that the foundation of these agents is based on robust data and assessment criteria that promise the highest quality of patient experience.
The AI's ability to convey a sense of trust is largely due to its natural speech patterns, tone, and clarity. These agents possess an inherent awareness of medical concepts, allowing them to evaluate symptom severity and manage medications following protocols. They are designed to identify medical emergencies and escalate them to professional healthcare providers as necessary, all while maintaining detailed communication with the patient's primary care team for seamless follow-up.
The new clinical agents operate under a proprietary five-pillar evaluation framework focusing on professionalism, empathy, accuracy, privacy, and safety. Infinitus remains committed to the continuous evaluation of its agents through live patient call sessions, ensuring compliance with HIPAA security regulations.
Dr. Erin Palm, CMO at Infinitus, brought a personal touch to the discussion, noting the critical need for healthcare providers to focus on patient needs. 'As a physician, I understand the constraints on time during consultations,' she highlighted. 'The introduction of these clinical agents represents a significant leap forward in achieving better patient care without overwhelming providers.'
Tests conducted on these clinical agents regarding fairness and equity yielded promising results, indicating no discernible differences in accuracy across various demographics. Infinitus reported that over 50% of the patient population encompassed individuals over 65, and more than 25% hailed from areas with high social vulnerability, showcasing the AI's utility among historically underserved groups.
This release follows Infinitus's development of a new direct-to-patient solution suite and strategic partnerships with notable organizations, including Outshift by Cisco and IBM, as well as Salesforce. The company has also gained accolades, being named among CB Insights' Digital Health 50 and Fast Company's World's Most Innovative Companies list in 2025.
Infinitus continues to lead in the field of agentic AI communications, establishing itself as a vital partner in healthcare, providing innovative solutions that enhance patient experience, ease provider workloads, and ultimately foster better health outcomes. The evolving landscape of digital healthcare communication will undeniably benefit from Infinitus's pioneering advancements.
Topics Health）
【About Using Articles】
You can freely use the title and article content by linking to the page where the article is posted.
※ Images cannot be used.
【About Links】
Links are free to use.