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HawkSoft and Sonant: A Revolutionary Partnership for Insurance Agencies

In a landmark announcement made on January 7, 2026, HawkSoft, a prominent agency management system provider, has partnered with Sonant, a voice AI platform specifically designed for the insurance industry. This collaboration promises to revolutionize the way independent insurance agencies operate by offering seamless integration that enhances productivity, improves customer experience, and streamlines workflows.

The Integration Explained

At the core of this partnership is a mutually beneficial integration that enables independent agencies to utilize conversational AI for 24/7 call logging directly within HawkSoft’s system. This groundbreaking solution leverages AI to understand existing business workflows and triage calls, converting them into actionable tasks that can be logged in real-time. This not only resolves customer requests more swiftly but also frees up staff to focus on higher-value work.

Key Features of Sonant AI

• - Insurance-native Voice AI: Designed to cater specifically to the needs of insurance agencies, the Sonant AI can handle warm transfers, offer VIP bypass, and retain past call memories, ensuring a personal touch even in automation.
• - Real-Time Task Routing: Sonant AI can efficiently route tasks into HawkSoft, maintaining a single point of reference for agency operations.

Why This Matters

The integration of voice AI within insurance agencies marks a significant advancement in the industry. With fewer missed calls and quicker response times, agencies can expect a notable improvement in customer satisfaction. Furthermore, by reducing the need for manual data entry, agencies can minimize errors that often lead to dissatisfied customers.

The Promise of Quick Returns

One of the most exciting aspects of this technology is its designed-to-deliver value in just weeks rather than months. Prior workflows, which involved high turnover staffing, manual call routing, and fragmented handoffs, will significantly benefit from this automation, leading to smoother operations and faster turnaround times.

Francisco Lopes, Co-founder and CEO of Sonant, emphasized the importance of technology in enhancing service quality, stating, “Great technology only matters if service is better because of it.” This sentiment resonates with the core mission of both HawkSoft and Sonant—to provide insurance agencies with tools that make their operations more efficient without complicating their existing systems.

Enhancing Agency Capacity

Rushang Shah, CMO of HawkSoft, noted, “Sonant AI helps agencies automate call routing, policy servicing, and quote intake.” With the virtual receptionist handling initial customer inquiries, agencies can channel more complex requests to human representatives, thus ensuring that client information is accurately documented within HawkSoft’s system.

This level of automation and assistance not only enhances productivity levels but also leads to greater job satisfaction for agency staff, who can devote their time to more engaging tasks and customer interactions rather than mundane responsibilities. This also results in a more enjoyable experience for policyholders as their requests are handled more promptly and precisely.

About HawkSoft and Sonant

Founded in 1995, HawkSoft has established itself as a leader in the agency management systems arena, continuously innovating to deliver efficient workflows that benefit both staff and policyholders. The company's commitment to providing value is evident in its promise that the investment in its system will pay for itself within the first year.

On the other hand, Sonant is positioned as the AI receptionist tailored for insurance agencies. With capabilities designed to enhance communication and client management, Sonant breaks conventional barriers that often hinder agency performance by providing a reliable AI solution that operates within the agency’s existing workflows.

Conclusion

The partnership between HawkSoft and Sonant represents a significant step forward in the integration of technology and customer service within the insurance sector. By harnessing the potential of voice AI, these companies are setting a new standard for operational excellence in independent insurance agencies. For further details regarding this partnership, agencies are encouraged to visit HawkSoft's partnership page and explore the transformative potential of voice AI in their operations.