#USA #OverIT #Field Service Management #Columbus #Arcos LLC

Arcos and OverIT Form Strategic Partnership to Enhance Utility Field Services

In an era where utility companies grapple with increasing operational pressures and the need for modernization, two industry leaders, Arcos LLC and OverIT, have come together to announce a pivotal partnership. This collaboration aims to streamline operations, reduce system fragmentation, and enhance field service execution for utility providers.

The partnership fuses OverIT's robust Field Service Management (FSM) platform with Arcos's specialized solutions designed for coordination and execution of field operations. This integration promises to create a more interconnected workflow, seamlessly connecting initial work requests and planning with on-site execution, all the way to recovery and customer service.

Utility companies currently face numerous challenges, including the need to upgrade network operations and respond swiftly to outages while maintaining customer satisfaction. Traditional infrastructures, personnel limitations, and increasingly complex operations have compounded these challenges. This has led many utility firms to rely on disjointed systems for work management, field services, and resource allocation, often resulting in inefficiencies and delayed responses.

Paolo Bergamo, CEO of OverIT, expressed the necessity of modern platforms that work cohesively, stating, "Utilities require modern, flexible platforms that collaborate, not just an array of unrelated tools. Our combined expertise can achieve significant value for operators faced with growing operational and ecological challenges."

By leveraging the strengths of both companies, the partnership seeks to address operational gaps by enhancing visibility, coordination, and data flow among fieldworkers, contractors, and back-office teams. The integrated solutions will cover a comprehensive range of workflows, including utility functions, network maintenance, vegetation and asset management, and incident response. This synergy will empower utility companies to perform their tasks more efficiently and safely, ultimately boosting reliability and customer satisfaction, leading to more successful tariff negotiations.

Furthermore, Paul Bernard, CEO of Arcos, emphasized their shared objective, stating, "Both Arcos and OverIT are focused on supporting the people and processes that keep our critical infrastructure running. By integrating our solutions for work execution and team management with OverIT’s FSM platform, utilities can better link planning and dispatch with field service execution, achieving faster response times, enhanced safety, and a more consistent customer experience."

In addition to developing integrations, Arcos will also act as a sales partner for OverIT’s software solutions across the United States and Canada. This strategic move broadens North American utility companies' access to OverIT's FSM functionalities, leveraging Arcos's established industry relationships and expertise tailored to the utility sector.

For additional details about the partnership and integrated solutions, interested parties can visit the official websites: Arcos and OverIT.

About OverIT

With over 25 years of experience, OverIT is a leader in field service management software, delivering solutions to large enterprises worldwide for complex use cases. The company caters to over 200 clients, enhancing their daily efficiencies in sectors with linear assets such as energy, telecommunications, oil and gas, and transport. Each day, they empower more than 200,000 field service personnel to execute geospatial functions and collaboration tasks crucial to their operations. Industry-leading technologies and capabilities backed by Bain Capital and Renaissance Partners further establish OverIT's reputation in the FSM arena.

About Arcos

Arcos is recognized as the leading, purpose-built platform for work execution and resource management in utility companies. It supports organizations managing critical infrastructure by enabling the scheduling, mobilizing, and coordinating of personnel and work to keep communities operational. The Arcos OnCommand® Suite connects daily operations with incident responses and recovery strategies, integrating asset management, vegetation management, team coordination, and field service execution from planning to reporting.

Supported by over 200 utility clients, Arcos is instrumental in managing both Blue-Sky and Gray-Sky operations, integrating diverse systems for a real-time overview across interconnected platforms. By linking work execution with resource availability and providing real-time insights, Arcos helps utilities operate safely, restore service rapidly, reduce costs, and respond decisively during critical moments.