Japan Ticket HD Breaks Ground by Ranking in GPTW TOP 100 for the First Time

Japan Ticket Holdings Makes a Mark in Employee Satisfaction

Japan Ticket Holdings, headquartered in Shibuya, Tokyo, has achieved a significant milestone by securing a spot in the prestigious Great Place To Work® Institute Japan's 2026 TOP 100 list for companies offering great workplaces. This ranking, which places Japan Ticket HD 35th in the medium-sized company category, is especially noteworthy as it marks the company's inaugural entry into the rankings.

The Significance of GPTW TOP 100 Selection

This ranking is based on comprehensive employee surveys conducted in approximately 150 countries, along with evaluations of corporate cultures. In Japan, assessments hinge on the feedback from employees and interviews with companies, with factors such as trust, equity, community, and pride forming the basis of evaluation.

Starting in January 2026, Japan Ticket Holdings plans to integrate the organizations of its group companies, transitioning all employees under the holding company. This strategic shift is designed to foster collaboration across divisions and enhance a supportive work environment where every employee can confidently contribute their talents. The recent recognition as a TOP 100 company is viewed as a testament to the effectiveness of these initiatives as experienced by the employees.

Key Highlights from Employee Feedback

According to the employee surveys, Japan Ticket HD particularly excelled in three areas when compared to peer companies:

1. A friendly atmosphere that transcends departmental boundaries.
2. Management practices that emphasize equality.
3. An environment that ensures safety and comfort for employees.

These aspects have laid a strong foundation for fostering workplace satisfaction. This collaborative spirit is also evident among new hires, with one recent recruit sharing, "I felt treated as an individual during the recruitment process, which really appealed to me. Being part of a company that allows me to contribute to its growth is something I cherish."

Focus on Supporting the Restaurant and Tourism Industries

Japan Ticket HD has made it its mission to empower the restaurant and tourism sectors through innovative solutions, including the reservation management system "ebica" and the e-ticketing management system "Japan ticket." Additionally, the company targets affluent inbound tourists with its "Japanticket PRESTIGE" service. At the core of their operations are the people in the field who continuously engage customers and cultivate local attractions. By listening to their voices, the company aims to alleviate their workload while providing mechanisms to enhance revenue opportunities.

This commitment to understanding and addressing the needs of frontline employees reflects in the recent Top 100 selection, acknowledging the company’s employee-centric culture.

Vision and Organizational Development

Japan Ticket Holdings aims to support businesses in providing exceptional customer service experiences through technology. This mission acknowledges the importance of constructing an organization where employees feel secure and capable of bringing their strengths to the table. The company recognizes that supporting the restaurant and tourism industries cannot be based solely on theoretical concepts; it necessitates truly understanding the voices from the ground while devising practical solutions collaboratively.

An example of this approach is the recent initiative to involve employees in formulating the group’s mission, vision, and values during the transition to a holding company structure. Over 30 employees from various departments participated voluntarily, contributing to an enriching dialogue in redefining the company’s ethos. Such initiatives not only underline the company’s dedication to employee involvement but also help foster a sense of ownership and pride among staff.

Unique Organizational Culture: The POIPOI System

Additionally, Japan Ticket HD employs the POIPOI system, a peer-recognition program aimed at celebrating employees who exemplify the company's values—customer orientation, professionalism, teamwork, proactivity, and gratitude. This initiative allows employees to earn points through public praise, which can then be used for various benefits, including services and experiences.

Join Us in Shaping the Future of Food and Tourism Industries

Japan Ticket Holdings is actively seeking new talent to join its growth journey within the service sector, particularly in tourism and dining. The company is poised to create an impactful infrastructure that influences society and propels the growth of the service economy by leveraging technology to establish new norms in consumer services. The company is continuously engaging with diverse service providers, including those in tourism and dining, alongside partners across the industry, to ensure ongoing growth both in business and within the organization.

The positive reception of the company’s welcoming atmosphere and the commitment to hospitality reflect the supportive culture inherited across teams. Our belief is embodied in the notion that we reach out and support each other, regardless of rank or tenure.

As we move forward in this growing market, Japan Ticket Holdings embraces growth not merely as a goal but as a shared stage for collective achievement. The organization aims to remain a workplace where employees can proudly claim, "I’m glad I work here."

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About Japan Ticket Holdings

Japan Ticket Holdings is a corporate group dedicated to supporting Japan's service industries, including dining, tourism, and experiences, through technology. The core businesses consist of operational management solutions via ebica and inbound e-ticketing and customer support through Japan Ticket. They focus on improving efficiencies in essential operations such as reservations, payments, marketing, and data utilization while leveraging regional resources and cultural experiences to develop high-value offerings for affluent inbound tourists. Following a consolidation of organizational structures, the company continues to enhance its decision-making speed and is steadfast in its mission to expand delightful experiences globally, thereby creating an environment where diverse Japanese experiences remain sought-after by the world.