#Japan #Tokyo #Bell System 24 #Itochu Group #DIA Japan

Bell System 24 and Itochu Group Join Forces for DIA Japan Annual Meeting 2025

Bell System 24, a leader in customer communication services in Japan, is set to showcase its innovative solutions at the DIA Japan Annual Meeting 2025, taking place from October 19 to 21, 2025, at the Tokyo Big Sight. This event, organized in collaboration with leading partners including Itochu Corporation and A2 Healthcare, marks a significant gathering of key stakeholders in the healthcare sector.

What is the DIA Japan Annual Meeting?

The DIA Japan Annual Meeting serves as a platform where various stakeholders from around the world converge to share their knowledge and experiences. The objective is to foster collaboration and innovations that can lead to solutions addressing the challenges in the healthcare landscape. The focus will be on facilitating cross-border cooperation and enhancing new partnerships within the medical and pharmaceutical industries.

At this year's booth, Bell System 24 and its partner companies will offer a deep dive into diverse solutions addressing the current challenges faced in the medical field. Attendees can expect insightful mini-sessions led by industry experts where they will explore a range of solutions tailored for efficient clinical trial management and patient recruitment.

Key Solutions on Display

1. eRecruit/eScreening Service

Leveraging its expertise, Bell System 24 has developed an online portal called Chikemo, dedicated to the recruitment of clinical trial participants. This platform streamlines the process of identifying eligible participants by providing clear information about ongoing trials, participation procedures, and more. The portal enables efficient screening, utilizing the company’s extensive knowledge accumulated from case registration processes.

Chikemo Official Site

2. Clinical Trial Supply Management System

Bell System 24 has designed a tailored supply management system for clinical trials in Japan. This innovative system enhances efficiency with features like automated dispatch notifications, creating necessary documents, optimizing inventory management, and tracking shipment conditions in real-time. The platform can also integrate with the Interactive Web Response System (IWRS) for comprehensive management from participant registration to drug distribution and retrieval.

3. Knowledge CX Design Service

This service addresses the growing need for effective knowledge management in the pharmaceutical sector. By organizing unstructured data such as FAQs and manuals into searchable knowledge bases, Bell System 24 supports the implementation of generative AI by offering updated, relevant knowledge at the fingertips of its users. The service adheres to the Knowledge-Centered Service (KCS) framework, ensuring that insights gathered from the field are continually updated and shared across the organization.

Knowledge CX Design Service Introduction Page

Mini-Sessions to Look Forward To

Throughout the event, Bell System 24 will host mini-sessions that highlight the importance of knowledge management in the pharmaceutical industry and explore strategies for patient recruitment in the era of decentralized clinical trials (DCT).

Session Schedule

• - October 20 (Monday)

- Title: Importance of Knowledge Management in the Pharmaceutical Value Chain
Time: 10:30 AM - 11:45 AM
- Title: Utilizing Patient Engagement Apps for Recruitment Strategies
Time: 3:25 PM - 4:25 PM

• - October 21 (Tuesday)

- Title: Recruitment Strategies in the Era of DCT using 'Head Pain-Ru'
Time: 10:30 AM - 11:45 AM

Event Overview

• - Organizer: DIA Japan
• - Date: October 19-21, 2025
• - Location: Tokyo Big Sight
• - Booth Number: 53/54
• - Official Page: DIA Japan Event

Participation fees vary depending on membership status and categories. Advance registration is required. For more details, including fees and registration procedures, please refer to the registration link.

About Bell System 24

Since its inception in 1982, Bell System 24 has been at the forefront of the BPO business, establishing communication foundations for various companies in Japan. As a comprehensive BPO partner, the company continues to evolve by integrating cutting-edge technology and exceptional talent to drive digital transformation within its clients' businesses. With its commitment to supporting societal needs through innovation and communication, Bell System 24 aims to contribute to the realization of a sustainable and prosperous society.

For more information about Bell System 24, visit Company Website.

All company names and product names mentioned are registered trademarks or trademarks of their respective organizations.