#USA #Oakland #Customer Service #Blue Shield #Stevie Award

Blue Shield of California Honored with Stevie Bronze Award

In a remarkable recognition of its dedication to exceptional customer service, Blue Shield of California has been awarded the prestigious Bronze Stevie Award for being the Customer Service Employer of the Year in 2025. This accolade highlights the company's consistent commitment to its members and their needs.

Blue Shield of California, based in Oakland, serves around 4.5 million individuals, addressing critical matters through a robust team of 800 Customer Experience professionals. Each year, this team manages approximately 4.5 million calls, providing personal and informed support during critical moments in the lives of their members. Being a part of the Blue Cross Blue Shield Association, they also collaborate with peers nationwide to share best practices in customer service.

According to Millie Virgil, Senior Vice President of Transformation and Customer Experience, the focus at Blue Shield is unwavering: “Our members are our top priority in everything we do. This award affirms the dedication and talent of our customer service team. Frequently, they are the face and voice of our company, and their commitment is unparalleled in attentively and empathetically addressing our members' needs.”

The Stevie Awards for Sales and Customer Service are recognized as one of the world’s premier accolades for professionals in customer service, contact centers, business development, and sales. These awards host nine of the world’s leading business awards programs, including the distinguished American Business Awards and International Business Awards. Millie Virgil further articulated, “We are proud to have Blue Shield of California recognized in this way. As a nonprofit health plan, we strive to establish a healthcare system deserving of our family and friends, while also being sustainably economical, and our customer service team truly helps us realize this mission.”

About Blue Shield of California

Founded in 1939 in San Francisco and currently headquartered in Oakland, Blue Shield of California is committed to creating a healthcare system worthy of its members. With a membership base of nearly 6 million and an employee count exceeding 7,500, the nonprofit organization generates over $25 billion in annual revenue. It offers comprehensive health plans including medical, dental, vision, Medicaid, and Medicare services throughout California. Over the past three years, the organization has also contributed in excess of $60 million to the Blue Shield of California Foundation, aimed at benefiting communities across the state.

For further information about Blue Shield and its services, visit the Spanish news center at es.news.blueshieldca.com. Follow them on LinkedIn or Facebook for the latest updates on community and healthcare initiatives.