Experity Unveils Care Agent: Revolutionary Solution for Urgent Care Patient Engagement

Experity Unleashes the Power of AI in Urgent Care with Its Innovative Care Agent

In a bold move to enhance healthcare delivery, Experity has introduced the Care Agent, marking a significant advancement in clinical intelligence tailored for urgent care settings. As a leader in on-demand healthcare solutions, Experity serves a remarkable 22 of the 25 largest enterprise urgent care organizations across the United States. The Care Agent platform empowers patients by redefining their interaction with healthcare providers through advanced data analytics and artificial intelligence (AI).

User-Centric Engagement at Its Core

Adrian Agostini, Chief Revenue Officer at Experity, emphasized the need for personalized patient engagement in today’s healthcare landscape. He stated, "To attract and retain patients, urgent care organizations must focus on personalizing engagement and guiding individuals toward customized health outcomes." This statement resonates with the shifting expectations of healthcare consumers who desire active involvement in their health management. Care Agent positions urgent care literally in the palm of the patient's hand, facilitating a frictionless experience.

According to a report by Forrester, healthcare organizations have identified enhancing patient experience as a crucial initiative for 2025. Care Agent aligns seamlessly with this vision by addressing essential operational needs through a stand-alone product that offers practical solutions, improving patient experiences, supporting virtual care, and enabling informed clinic decision-making.

Beyond Traditional Solutions

Experity's Care Agent is not just another healthcare chatbot; it revolutionizes patient interaction. The platform uses a dual communication channel, combining mobile messaging (SMS/RCS) for agile registration processes with secure web chat for crucial interactions, such as triage evaluations, discharge notes, billing processes, and reminders for care. This innovative architecture, designed with HIPAA compliance at its core, ensures robust security while maintaining accessibility.

Erica Hauser, President of Community Care Partners, noted, “Enhancing the patient experience through technology is a continuous priority. We are always exploring and adopting innovative solutions that streamline the entire patient journey—beginning with pre-arrival and extending through post-visit follow-up.”

Advantages of Care Agent for Urgent Care Facilities

Experity recognizes that urgent care centers can greatly benefit from deploying the Care Agent due to its intelligent skills architecture. Here are some standout features:
1. Modular Capabilities: The platform facilitates pre-visit arrangements, real-time assistance, and follow-ups tailored to each clinic's unique needs.
2. Branding Flexibility: Patients interact through their clinic’s brand and voice rather than a third-party service, fostering a strong connection.
3. Clinical Integration: The sophisticated system integrates fully with electronic medical records (EMR) and practice management systems, ensuring continuity and accuracy in care.
4. Compliance-Driven Design: A dual-channel approach enhances compliance with regulations while improving service delivery.

Jonathan Moss, Executive Vice President of Growth and Operations at Experity, proclaimed, "Experity Care Agent represents healthcare’s first patient-centric platform ecosystem." The current solutions demonstrated by the platform highlight its effectiveness, with clinics reporting an average increase of 5.7 visits per day as a direct result of enhanced patient engagement strategies.

Future Developments and AI Integration

Looking ahead, Experity envisions the Care Agent as an expansive platform showcasing a growing catalog of functionality that spans various stages of the patient experience. Ian Lyman, Senior Vice President of Consumer Strategy and Innovation, remarked, “This approach allows Care Agent to deliver value by minimizing friction, enhancing operational efficiencies, and creating new service avenues.” He added, “It's about making complex tasks simple, so care providers can concentrate on what they do best—caring for patients.”

The Care Agent has launched with essential capabilities such as digital delivery of discharge documents and lab results communication. Experity plans to roll out more dynamic features throughout 2025 and 2026, accompanied by a marketplace feature that allows clinics to personalize their offerings.

In tandem with Care Agent, Experity previously announced its AI-driven Partner Ecosystem, with exciting expansions like AI Insurance Matching and AI Scribe expected to debut by year-end. With these advancements, Experity is set to enhance the role of urgent care staff, allowing patient administrators, providers, and employees to deepen their focus on fostering meaningful human interactions that contribute to healing.

For additional insights on AI's role in urgent care, prospective users are encouraged to check out Experity's podcast, Dx The Podcast, available on Spotify or visit the official website at experityhealth.com.

About Experity

Experity stands at the forefront of providing software and services designed specifically for the urgent care market in the U.S. The organization presents an AI-driven platform, which consists of electronic medical records, practice management, patient engagement, revenue cycle management, teleradiology, and business intelligence solutions. Nearly 50% of urgent care centers nationwide leverage Experity's capabilities to fuel their growth in an ever-evolving healthcare landscape. Committed to leading a patient-centered healthcare revolution, Experity endeavors to enable providers to deliver high-quality, rapid healthcare that meets modern patients' needs. Backed by GTCR, Experity aims to redefine on-demand healthcare services.