#USA #Los Angeles #ServiceTitan #SoftPOS #PayEngine

PayEngine and ServiceTitan Partnership

In a significant move to modernize the $6 billion field service industry, PayEngine, a flexible payment middleware company, has partnered with ServiceTitan, a leading software platform for trade professionals. This collaboration aims to empower field service technicians—specifically in the HVAC, plumbing, and electrical sectors—with SoftPOS tap-to-pay capabilities. This innovative integration offers a seamless payment experience without the need for additional hardware or complicated setups.

Streamlining Payment Process

For years, field technicians have faced the dilemma of either manually entering card information—risking errors and security issues—or relying on cumbersome payment terminals that require charging and troubleshooting. The introduction of SoftPOS resolves these issues effortlessly. Now, technicians can complete transactions by simply tapping a customer’s card on their mobile device at the conclusion of a job.

PayEngine’s middleware plays a pivotal role in this integration, functioning independently of specific payment processors. This allows ServiceTitan's platform to enhance its payment capabilities without disrupting existing processor relationships, ensuring a smooth transition for contractors who depend on reliable and efficient systems.

Executive Insights

Spartak Buniatyan, CEO of PayEngine, shared the vision behind their technology, stating, "We built PayEngine to serve as a bridge between outdated payment infrastructure and modern user experiences. Contractors shouldn't waste time worrying about the specifics of which processor is behind the scenes; they should just tap and get paid." This philosophy of simplicity reflects the essence of processor-agnostic middleware, aiming to eliminate the complexities often associated with payment systems.

Rahul Hampole, VP and General Manager of Fintech at ServiceTitan, echoed this sentiment, emphasizing a commitment to enhancing customer experiences. With the integration of PayEngine's SoftPOS technology, ServiceTitan can offer contractors greater flexibility and efficiency in payment collection, ultimately facilitating faster job completion and improved professionalism in the field.

Growing Demand for Frictionless Solutions

The partnership comes at a pivotal time as demand for frictionless payment experiences rises. While the retail and hospitality sectors have shifted towards contactless payment methods, many field service contractors have lagged behind, still relying on outdated systems and manual card entries. With the new integration, field service providers can enjoy near-instant payment capabilities, bringing modern convenience to an industry ripe for innovation.

Advantages of the Integration

The benefits of the PayEngine and ServiceTitan integration extend well beyond mere convenience:

• - Lower Processing Costs: The system significantly reduces expenses associated with manual card entry.
• - Enhanced Security: Payment processing via tap-to-pay minimizes potential fraud exposure, providing both contractors and customers with peace of mind.
• - Reduced Hardware Dependence: Eliminating the need for dedicated devices means contractors no longer have to manage extra hardware that requires charging and constant monitoring.
• - Seamless Workflows: By incorporating payment collection directly into the job completion process, technicians can streamline operations and focus on delivering quality service.

This transformative solution is now available for ServiceTitan customers, providing an essential upgrade to their operational tools. Vertical SaaS platforms keen on offering similar functionalities can reach out to PayEngine to explore collaborative opportunities.

About PayEngine

Founded as a versatile payment middleware platform, PayEngine specializes in enabling vertical SaaS companies to provide cutting-edge embedded payment experiences, utilizing any payment processor. By bridging the gap between traditional payment setups and contemporary user requirements, PayEngine empowers software platforms to introduce innovations such as SoftPOS, instant payouts, and unified payment dashboards without necessitating comprehensive processor migrations.

For further information, visit PayEngine's website.