Virtualex iXClouZ Cloud CRM Service Launched for Tokyo Yakult

Virtualex Consulting, a company based in Minato, Tokyo, has recently launched its cloud CRM service named Virtualex iXClouZ with Tokyo Yakult Sales Co., known for delivering products like Yakult and Mil-Mil. This collaboration focuses on enhancing customer support operations through better communication and operational efficiency.

Tokyo Yakult Sales is dedicated to delivering health and beauty products to local communities. The company not only provides various beverages but also engages in community safety initiatives, working alongside local authorities to ensure security and well-being in their service areas. Their guiding principles emphasize helping as many people as possible, sharing gratitude warmheartedly, and striving for excellence with determination.

The introduction of iXClouZ is aimed at improving ways in which Tokyo Yakult Sales manages customer interactions and feedback, specifically under the following objectives:

1. Streamlined Management: By linking customer information with inquiries, they aim to facilitate smoother responses without keeping customers waiting.

2. Knowledge Management Enhancement: Utilizing features such as knowledge management, FAQs, and template functionalities, they plan to accelerate information retrieval and reduce data entry tasks, ensuring uniformity in response quality.

3. Customer Feedback Utilization: Accumulating and analyzing customer voices (VOC) aims to enhance customer satisfaction and improve service offerings.

4. Systematization of Operations: While leveraging existing processes, Tokyo Yakult Sales intends to streamline and automate necessary operations to boost overall efficiency.

Virtualex draws from its profound insights gained from its own call center operations to continue providing supportive services tailored to Tokyo Yakult Sales' needs.

With extensive expertise in CRM and call center operations, Virtualex is positioned to provide precise advice and solutions to address any challenges faced. Interested parties can reach out for inquiries.

About Virtualex iXClouZ Cloud CRM Service

Virtualex iXClouZ is an all-in-one, multi-channel CRM software aimed specifically at call center operations. It is based on the platform named inspirX and enables customers to gather, connect, and utilize information from various channels with ease. This subscription-based service is designed to minimize initial costs and facilitate quick, affordable implementations. iXClouZ is developed using Virtualex’s extensive experience in call center management, allowing seamless transitions based on customer scale, operational volume, or integration needs with other systems.

For more details on the service, please click here.

About Virtualex Consulting

Founded with a vision to enhance customer and enterprise connections, Virtualex Consulting believes that the success of its customers is the key to its own growth. They have adopted the concept of “Succession with You,” emphasizing ongoing shared success rather than a single achievement. Their approach combines consulting, technology, and operational capabilities to help client businesses undergo digital transformations in their CRM areas through a one-stop, collaborative service model.

About Virtualex Group

The Virtualex Group employs around 1,000 individuals working across various fields, including finance, IT, telecommunications, e-commerce, education, and public sectors. They leverage their expertise to deliver tailored services to a diverse clientele. The group was listed on the Tokyo Stock Exchange Mothers Market (now Growth Market) in June 2016.