#Japan #Nankoku #Miroku Cloud #AI Help Chat #Maintenance Tools

Miroku Cloud Service Introduces AI Help Chat to Resolve Maintenance Queries

Miroku Create Co., based in Nankoku, Kochi, has announced the release of the 'Miroku AI Help Chat', a new feature for its maintenance cloud service, Miroku Cloud, set to launch on January 1, 2026. This innovative AI assistant aims to address the common uncertainties encountered by users in maintenance tasks, providing immediate assistance and enhancing operational continuity.

AI-Powered Assistance for Real-Time Solutions

The 'Miroku AI Help Chat' operates as a chat-based assistant, allowing users to input their questions in natural language. Whether users are inquiring about operational procedures or specific settings, the assistant will promptly deliver the most relevant instructions and information. This alleviates the tedious process of searching through manuals, significantly accelerating user familiarity with Miroku Cloud while preventing confusion and work delays on-site. Moreover, the help chat also offers practical usage examples and best practices not typically covered in the manuals, thereby elevating the skill level of users and boosting productivity in maintenance operations.

Addressing the Challenge of Knowledge Loss in the Workforce

The current labor market in manufacturing and other fields faces a significant shift, particularly due to the aging of skilled laborers and the mass retirements that accompany generational changes. As equipment becomes increasingly complex, the shrinking pool of knowledgeable individuals poses a risk of losing essential skills and insights critical to operational success.

Historically, this valuable knowledge has relied heavily on implicit understanding—an accumulation of experiences that cannot be easily documented. However, as the workforce transitions to younger and less experienced personnel, disparities in judgment and delayed responses may arise, potentially compromising the efficiency of the entire operation. It has become clear that relying solely on individual experience for maintenance systems is unsustainable. Thus, companies have recognized the necessity of transforming accumulated insights into structured knowledge, enabling decision-making processes that are clear and immediate for all team members.

It's in this context that the demand for AI solutions has surged, providing a means to effectively store and utilize knowledge within maintenance workflows.

Miroku's AI Vision: Securing Knowledge for Future Generations

In light of these workforce changes, Miroku Create has long been considering the integration of AI to solidify these insights as structured knowledge. However, the risk of data leaks and operational challenges associated with using external AI tools such as ChatGPT necessitated a different approach.

Miroku's focus is on creating AI tools that integrate seamlessly into the secure environment of Miroku Cloud, allowing users to query the system in familiar terms while ensuring that sensitive data remains protected and confined to the operational premises. This strategy reinforces the standardization of decision-making and minimizes dependency on individual experiences.

Following the launch of the initial AI feature, 'Miroku AI Maintenance Navigator' in October 2025, the current release of the 'Miroku AI Help Chat' marks the second phase in this series of AI-enabled tools designed to enhance maintenance productivity.

Core Features of Miroku AI Help Chat

• - Intuitive User Interface: Users can engage with the AI by simply phrasing their questions naturally, such as “How do I set up X?” or “What’s the process for exporting data?” The AI comprehends the user’s intent and delivers information in a clear, accessible manner.
• - Real-Time Solutions, Anytime: The assistant can instantly provide operational guidance 24/7, ensuring that assistance is available no matter the time of day. Relevant links to the Miroku Cloud help pages are automatically provided to further support users.
• - Best Practices and Innovative Use Cases: The AI will suggest advanced strategies and creative approaches to using Miroku Cloud, prompting users to evolve from simple usage to mastery of the platform.

Pricing Structure for Miroku AI Help Chat

Each subscription plan offers variable options, ensuring that companies can select the best fit for their maintenance needs:

• - Light Plan: 10,000 JPY/month (with Miroku Cloud subscription required).
• - Standard Plan: 10,000 JPY/month (with Miroku Cloud subscription required).
• - Premium Plan: Included with the Miroku Cloud subscription.

With a combination of cutting-edge AI tools and user-friendly cloud solutions, Miroku Cloud aims to turn maintenance challenges into streamlined operations that foster productivity and reliability in facilities management.

About Miroku Cloud Service

Miroku Cloud is a comprehensive platform designed to facilitate every aspect of maintenance management, from routine inspections and repairs to parts management and analytical insights. Ultimately, Miroku Cloud aims to solve common issues in maintenance operations, ensuring that essential knowledge and practices are effectively documented and accessible to all team members.

For further information on Miroku Cloud and the newly launched AI Help Chat, visit the official site at Miroku Create.