Introducing Oz's Innovative Pas-PORT Pharmacy Reception System for Enhanced Patient Experiences

Revolutionizing Pharmacy Experience with Pas-PORT

Introduction
In the fast-evolving landscape of healthcare, efficiency and patient satisfaction remain paramount. Oz Inc., led by CEO Takeru Yamada, has introduced a groundbreaking pharmacy reception system called Pas-PORT, designed to ensure patients no longer have to endure prolonged waiting times. With this innovative system, which is set to be tested across all 94 locations of Saera Co., patients can spend their waiting time freely, enhancing their overall experience at the pharmacy.

Addressing Waiting Time Issues
Pharmacies inevitably deal with essential processes such as prescription verification, dispensing, and auditing, which can lead to unavoidable waiting periods for patients. Furthermore, during peak hours, waiting rooms may become crowded, presenting health risks during infectious disease outbreaks. Oz Inc. recognizes that we must not only minimize waiting times but also improve how and where patients wait. By launching Pas-PORT, the company aims to offer an environment where patients can wait comfortably, away from the congested waiting rooms.

Expanding Waiting Areas Beyond Reception
Pas-PORT considers that the waiting area can extend beyond the traditional waiting room. Patients have diverse needs during their wait, such as wishing to complete nearby errands, relax in their cars, entertain young children in non-traditional waiting areas, or effectively utilize their limited time. This system addresses these individual needs, creating a customized pharmacy environment that fosters convenience and flexibility.

Core Features of Pas-PORT
1. Human-Centric Reception: The system retains face-to-face interactions by having pharmacy staff issue reception numbers through touch panels, ensuring meaningful communication with patients.
2. Digital Calling: When medications are prepared, staff can display the reception number on waiting room monitors through a tablet interface, streamlining the process.
3. LINE Notification: Patients can receive notifications via LINE, allowing them to be informed without having to remain in the waiting area, thereby enhancing time efficiency.
4. Support through Technology: Pas-PORT is not a replacement for pharmacy staff but rather an enhancement, optimizing communication and operations, thus allowing staff to focus on providing value-added services to patients.

Trial Launch at Saera Co.
Oz has initiated a trial launch of Pas-PORT at Saera Co. to ensure effective implementation across all stores. The trial will focus on evaluating patient satisfaction, managing congestion in waiting areas, assessing the usage of LINE notifications, and analyzing the operational burden on pharmacy staff. Feedback from this trial is crucial for refining the system and expanding its functionalities before an official rollout.

Next Steps in Pharmacy DX
More than just an efficiency tool, Pas-PORT embodies a vision of future pharmacy operations. Oz seeks to connect the reception process seamlessly with prescription input and medication counseling. Plans for collaboration with remote prescription input support systems, allowing for smooth sharing of prescription images, are in the works. Furthermore, the potential to initiate online medication counseling through remote pharmacists enhances the model connecting patients from reception through counseling, streamlining the entire process.

CEO Takeru Yamada's Vision
CEO Takeru Yamada emphasizes the importance of human interaction when patients enter pharmacies. He believes that the warm welcome from pharmacy staff builds trust and assurance, which is vital for patient experience. Pas-PORT and its underlying philosophy aim to create a more comfortable environment where patients can utilize their waiting times more effectively. This trial will pave the way for a richer, more meaningful pharmacy experience for both patients and staff.

About Saera Co.
Saera Co. operates a network of pharmacies focused on community ties, with 94 locations as of July 2026. They are committed to supporting the health of local residents and creating pharmacies that are accessible to everyone, not only those with prescriptions.

About Oz Inc.
Based in Tokyo, Oz Inc. addresses challenges in the pharmacy sector by combining human resources and technology. They offer various services, including remote prescription input assistance and medication counseling support, striving for improved patient convenience and sustainable pharmacy operations.