TSIA Honors CSC with Support Staff Excellence Certification for 2025

In a significant achievement, the Technology & Services Industry Association (TSIA) announced that CSC Corptax and its Real Estate team have been awarded both Level I and Level II Support Staff Excellence (SSE) Certifications for the year 2025. Additionally, CSC received the Certified Support Staff Excellence Center Outstanding Achievement Award, highlighting its commitment to quality in customer service.

The SSE Certification, developed by TSIA in collaboration with Korn Ferry, is a comprehensive program aimed at enhancing staff development and strengthening customer relationships. The core belief is that the personnel involved in service delivery are vital to customer engagement and the success of any technology and services organizations. By participating in this program, businesses like CSC can refine their service operations, boost customer satisfaction, and realize measurable business benefits.

Thomas Lah, the Executive Director and Executive Vice President of TSIA, remarked, "Leading businesses understand that empowering their people leads to stronger customer relationships and lasting growth. Achieving the Support Staff Excellence Certification reflects CSC's deep commitment to customer experience and the measurable value that comes from investing in world-class service teams."

The SSE program employs a structured approach to evaluate service teams, identify skill gaps, and develop targeted improvement initiatives. This structured methodology ensures that organizations like CSC not only excel in service delivery but also foster a culture of continuous improvement, operational excellence, and innovation. The results are substantial, benefiting both customers and employees alike.

About TSIA

The Technology & Services Industry Association (TSIA) is a prominent research and advisory organization dedicated to aiding technology companies in achieving profitable growth and exceptional customer experiences. TSIA provides its members with actionable insights, expert advice, and community resources to help navigate complex business challenges.

This recognition of CSC is a testament to their dedication to excellence in service and their proactive approach to employee development, which ultimately leads to enhanced customer relationships. The SSE Certification will not only assist in improving CSC’s internal processes but also solidify its reputation as a leader in customer services within the technology sector.

In a rapidly evolving industry, where customer expectations continually increase, CSC’s commitment to excellence will position it to not only meet but exceed these expectations. As the company embraces this certification, it sets a compelling example for other organizations emphasizing the importance of high-quality support teams in achieving enduring success.