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Citadel Credit Union's Prestigious Recognition

Citadel Credit Union has once again received the esteemed Great Place to Work Certification, marking its seventh consecutive year of this significant achievement. This recognition not only emphasizes the credit union's unwavering commitment to its staff but also showcases its continued efforts in creating an inclusive and supportive work environment.

At the helm of this leadership is President and CEO Bill Brown, who is celebrating his second anniversary in this role. Under his guidance, Citadel has made significant strides in enhancing employee experiences and fostering a culture centered around people. Bill expresses great pride in this recognition, stating, "This acknowledgment reflects the essence of Citadel. Our team members bring passion and dedication to their roles, whether it is serving our members or supporting each other."

The insights gathered from the Great Place to Work survey reveal a robust culture founded on respect, collaboration, and trust among colleagues. The highest-rated category, camaraderie, reflects how team members at Citadel view their workplace as more than just a job; it is a community built on mutual respect and teamwork.

Furthermore, Citadel employees consistently praise the organization's commitment to physical safety and fairness. New hires have reported feeling welcomed and integrated into the Citadel family right from the start, underscoring the approachable nature of its leadership and the inclusive culture that prevails.

Melanie Culbertson, Vice President of Human Resources, noted, "What truly sets Citadel apart is our sense of connection. Our team’s feedback indicates that employees see Citadel as more than just a workplace; it’s a community that thrives on collaboration and care. As Citadel continues to expand, so does our dedication to our shared purpose and people-first values."

Citadel goes beyond job satisfaction by providing initiatives that support employee well-being, professional development, and community engagement. The organization has rolled out comprehensive wellness initiatives, enhanced leave policies, and recognition programs such as the Applause initiative and the Member Excellence Award. Through Citadel Cares, employees participate in meaningful volunteer efforts focused on key pillars: financial literacy, education, community economic development, and health and wellness.

The results speak volumes, with an impressive employee satisfaction rate of 89%, significantly higher than the 57% national benchmark for companies across the United States. This satisfaction reflects Citadel's commitment to transparency, growth, and belonging—values that align with its mission of empowering families, businesses, and communities toward financial strength.

Citadel Credit Union is currently seeking to expand its team. Those interested in contributing to a company that places people at the forefront can check out career opportunities at CitadelBanking.com/Careers.

About Citadel Credit Union

Citadel Credit Union operates as a not-for-profit, member-owned financial institution, providing a range of banking, investment, and insurance services to over 275,000 members. With assets reaching approximately $6.5 billion, it stands as one of the largest credit unions in the Greater Philadelphia region, proudly serving residents across several counties, including Bucks, Chester, Delaware, Lancaster, Montgomery, and Philadelphia.

Moreover, Citadel has been recognized by Newsweek and Plant-A Insights Group as one of America's Best Regional Banks and Credit Unions for 2024, alongside its recognition as a seven-time certified Great Place to Work. For additional information, visit CitadelBanking.com.

About Great Place to Work Certification

The Great Place to Work Certification is an esteemed accolade that reflects an organization's commitment to fostering a high-trust, inclusive workplace, derived directly from employee feedback about their workplace experiences. Each year, more than 10,000 companies across sixty countries vie for the opportunity to be Great Place to Work-Certified. To learn more, visit greatplacetowork.com.