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Quiq and Carahsoft Team Up for Enhanced AI Solutions in the Public Sector

In a significant move for the public sector, Quiq, an industry leader in enterprise-grade agentic AI solutions, has partnered with Carahsoft Technology Corp., a trusted provider of government IT solutions. Announced on February 18, 2025, this collaboration aims to refine and modernize citizen services across federal, state, and local government agencies as well as academic institutions.

Overview of the Partnership

Under the new partnership, Carahsoft will serve as the primary distributor for Quiq's AI-driven products, including the highly regarded AI Studio, AI Agents, and AI Contact Center. These offerings will be available through Carahsoft's extensive network of reseller partners and various government procurement contracts, such as NASA's Solutions for Enterprise-Wide Procurement (SEWP) V and the National Association of State Procurement Officials (NASPO) ValuePoint.

According to Mike Myer, CEO and Founder of Quiq, this initiative is designed to leverage AI’s capabilities for process automation, aiming to enhance the efficiency and quality of services provided to citizens. With the integration of AI in service channels, Quiq envisions a future where citizen interactions with government entities are smoother and more reliable. The goal is to not only build trust but also to streamline operations, thereby reducing operational costs for government agencies.

Transforming Citizen Experience

Quiq originally started as a digital messaging platform, providing communication solutions for governments and educational institutions through popular channels like SMS, web chat, and social media. It has since evolved its technology to include AI services that significantly improve customer interactions. The company’s AI Contact Center includes various features designed to expedite resolution times and enhance user experience, regardless of whether customers engage with AI agents or live personnel.

Michael Adams, Program Executive for AI Solutions at Carahsoft, expressed excitement about the partnership, highlighting the tools Quiq offers for modernizing service channels in a secure manner. The AI Studio—rapid agentic AI builder—equips public sector engineers with the necessary tools, integrations, and safety measures, facilitating the entire AI implementation lifecycle effectively.

Benefits for Government Agencies

The partnership is expected to deliver numerous benefits for government agencies including:

• - Enhanced Efficiency: By utilizing Quiq’s AI solutions, agencies can automate various processes, thus reducing wait times and accelerating service delivery.
• - Cost Savings: With process automation, overall operational costs are anticipated to decline, allowing agencies to allocate resources more effectively.
• - Improved Engagement: Both citizens and students can anticipate a more personalized interaction, easily accessing information and services through familiar digital channels.

Quiq's AI capabilities empower public sector entities to give proactive support at scale while ensuring that any escalation from AI to human agents is seamless, offering a satisfaction guarantee for users seeking assistance.

A New Era of Citizen Support

As public sector organizations increasingly recognize the importance of digital transformation, innovations like those from Quiq and Carahsoft are paving the way. This partnership signifies a progressive step toward making advanced AI technologies accessible for improving public services, thus reshaping interactions between government entities and the citizens they serve.

To learn more about Quiq and its innovative solutions, visit Quiq’s website. For more details about the offerings available through Carahsoft, their team can be reached at 571-662-4235 or through their official contact channels.

This collaboration between Quiq and Carahsoft illustrates a commitment to advancing how public services operate and respond to citizen needs, ultimately fostering a trusting and efficient governmental framework.